MUHTIFAH, Lailial; HENDRY, Eka; RAHMATULLAH, M; SUHARDIMAN, Suhardiman. SURVEI KEPUASAN MAHASISWA DAN DOSEN TERHADAP KUALITAS PELAYANAN PENDIDIKAN DENGAN PENDEKATAN SERVQUAL DI FTIK IAIN PONTIANAK TAHUN 2018. Jurnal Isema : Islamic Educational Management, [S. l.], v. 4, n. 1, p. 105–118, 2019. DOI: 10.15575/isema.v4i1.5296. Disponível em: http://journal.uinsgd.ac.id/index.php/isema/article/view/5296. Acesso em: 24 jun. 2026.