Optimizing Performance Excellence: Revealing the Relationship Between SOP Implementation and ASN Performance
DOI:
https://doi.org/10.15575/jpan.v15i3.30234Abstract
In today's quest for efficiency and accountability, governments worldwide focus on optimizing their State Civil Service's (ASN) performance, vital for delivering satisfactory public services. Many adopt Standard Operating Procedures (SOPs) to regulate and enhance ASN performance. This research employs qualitative methods, including questionnaires filled out by government employees, to explore how SOP implementation affects ASN. Effective use of SOPs improves clarity and efficiency but must strike a balance to avoid overregulation. SOPs play a crucial role in fostering ASN performance through understanding and recognition, requiring consistency, training, leadership, rewards, and evaluation for success. Overall, implementing SOPs significantly impacts ASN's performance, enhancing public services and governance.
References
Arianty, N. (2014). The Influence Of Organizational Culture On Employee Performance. Scientific journals Management and Business, 14(2).
Bleskadit, H. M., Kaawoan, J., & Kumayas, N. (2020). Performance of State Civil Apparatus (Asn) In Public Services at the Sorong City Population and Civil Registration Service West Papua Province (Study on Making E-KTP at the Population and Registration Service Sorong City Civil). Executive Journal, 1(4).
Hudayana, E. C. (2021). Evaluation Of Policies Regarding Standards Operational Government Administrative Procedures in Tasikmalaya District Regional Secretariat Environment. Jak Public (Journal of Public Administration & Policy), 2(1).
Hutajulu, Y. M. M., Sintani, L., & Meitiana, M. (2021). The Influence Of Discipline And Work Culture On ASN Performance Through The Work Motivation of Central Kalimantan Province Satpol PP. Journal of Environment and Management, 2(1).
Kilis, A. (2015). Application of Standard Operating Procedures in Carrying Out Duties Malalayang District Government, Manado City. Politico: Journal of Political Science, 2(6).
Marjaya, I., & Pasaribu, F. (2019). The Influence Of Leadership, Motivation, And Training On Employee Performance. Maneggio: Master of Management Scientific Journal, 2(1).
Nugraha, A., Aneta, A., & Mozin, S. Y. (2020). Effectiveness of State Civil Apparatus Performance (ASN) in Public Services at the Gorontalo City Ministry of Religion Office. Jambura Journal of Administration and Public Service, 1(1).
Ruhana, F. (2017). Implementation Of Standard Operating Procedure (Sop) In The Framework Of Regional Government Bureaucracy Reform In Indonesia. IPDN HRM Journal, 4(2).
Sanoto, H. (2020). Preparation of Standard Operating Procedures (SOP) at the Education Service Bengkayang Regency in the Context of Improving the Quality of Organizational Management. Scholars: Journal of Education and Culture, 10(3).
Saleh, M., & Firman, S. P. (2018). Organizational Commitment To Employee Performance. Publisher Eastern script.
Wahongan, E. P., Dotulong, L. O., & Saerang, R. (2021). Effect of Operational Standards Procedures (SOP), Facilities, and Work Discipline on Employee Performance at RSUD Noongan. EMBA Journal Journal of Economic, Management, Business Research
Wulandari, R., & Sulistianingsih, E. (2013). Implementation of operational standards and procedures for pelicensing services. Journal of Development Administration, 1(3).
Downloads
Published
Issue
Section
License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under an Attribution-ShareAlike 4.0 International that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).