Gaya Kepemimpinan Pengelola Mal Pelayanan Publik Kota Pekanbaru


Said Jamaluddin Syaputra(1*), Sujianto Sujianto(2), Dadang Mashur(3)

(1) Universitas Riau,  
(2) Universitas Riau, Indonesia
(3) Universitas Riau, Indonesia
(*) Corresponding Author

Abstract


This research is motivated by the leadership style applied at the Pekanbaru City Public Service Mall, where the leadership style exercised by the Head of the Pekanbaru City One-Stop Integrated Service Investment Service The Public Service Mall has managed to get an award that can be maintained for three consecutive years. The purpose of this study was to determine the leadership style adopted by the Head of the Pekanbaru One Stop Service Investment Service and to see the supporting factors for the success of this leadership style. This study uses Robbins' theory (2015) which explains that there are 4 leadership styles namely, directive leadership style, supportive leadership style, participatory leadership style, and achievement-oriented leadership style. This study used qualitative research using interview, observation, and documentation techniques at the Pekanbaru City Public Service Mall. The results of the study show that the leadership style used in managing the Pekanbaru City Public Service Mall has been successful in its implementation due to the results obtained in managing the public service mall which has received awards for three consecutive years. Supporting factors in the application of leadership style at the Pekanbaru City Public Service Mall are the existence of standard rules in work, qualified human resources and adequate service innovation. With these supporting factors, the Pekanbaru City public service mall won the award for three consecutive years.


Full Text:

PDF

References


Ahda, H.M., Hidayah, N. (2021). Gaya Kepemimpinan Dalam Meningkatkan Keterikatan dan Kinerja Perawat. Jurnal Kepemimpinan dan manajemen keperawatan 4 (2) 2021.

Adsan, M.,Yunus, M., Fahreza, M. (2022) Pengaruh gaya kepemimpinan distributif dan kepemimpinan konsultatif terhadap etos kerja guru dan tenaga kependidikan di sman 10 pangkep 7 (2) 2022.

Dewi, N.C., Aslan, Suhardi, M. (2020). Gaya kepemimpinan kepala sekolah taman kanak-kanak. Jurnal manajemen supervisi pendidikan dan supervisi pendidikan 4 (2) 2020.

Dwi, A.C. (2018) Manajemen Sumber Daya Manusia Internasional. Salatiga, Tisara Grafika

Miles, M.B., Huberman, A. M. (2014). Analisis Data Kualitatif. Buku Sumber Tentang Metode-metode Baru. Jakarta, Penerbit Universitas Indonesia (UI-Press)

Pasolong, H. (2020). Kepemimpinan Birokrasi. Bandung, Alfabeta.

Purwanto, A., Asbari, M., Prameswari, M., Ramdan, M. (2020). Gaya kepemimpinan di madrasah aliyah: authentic, tansformational, authoritarian atau transactional?. Jurnal manajemen pendidikan islam 5 (1) 2020.

Purnama, H. (2022) Pengaruh Gaya Kepemimpinan Terhadap produktivitas Kerja Karyawan bagian Bengkel pada CV Mitra Denso Di Bandar Lampung. Jurnal manajemen mandiri saburai 6 (1) 2022.

Rivai, V. (2014). Manajemen Sumber Daya Manusia untuk Perusahaan. Edisi ke 6 Depok, PT. Raja Grafindo Persada 16956.

Sinambela, L.P. (2006). Reformasi Pelayanan Publik,Teori,Kebijakan dan Implementasi. Jakarta, PT.Bumi Aksara.

Sugiyono. (2016). Data Kualitatif. Journal of chemical information and modeling, 53(9), 1689-1699.

Thoha, M. (2010) Kepemimpinan dan Manajemen, Edisi Buku Perguruan Tinggi.

Jakarta, PT.Raja Grafindo Persada.

Warsini., Natuna, D.A., Putra, M. J.A. (2022) Kontribusi gaya kepemimpinan wali kelas dan budaya Organisasi terhadap efektivitas pengelolaan kelas di SMP Negeri Kecamatan Bathin Solapan Bengkalis. Jurnal Kepemimpinan dan Pengurusan Sekolah 7 (2) 2022.




DOI: https://doi.org/10.15575/jbpd.v5i3.26973

Refbacks

  • There are currently no refbacks.


Copyright (c) 2023 Said Jamaluddin Syaputra, Sujianto Sujianto, Dadang Mashur

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

Ministrate: Jurnal Birokrasi & Pemerintahan Daerah
Has Been Indexed on:

Indeks Harvard    
    
      

 


Ministrate : Jurnal Birokrasi dan Pemerintahan Daerah is licensed under Attribution-ShareAlike 4.0 International