Communication Management in Local Government: Crisis Communication Strategies and Public Relations

Authors

  • Syailendra Reza Irwansyah Rezeki Politeknik Pariwisata Batam
  • Julia Magdalena Wuysang UniversitasTanjungpura, Pontianak
  • Muhamad Hidayat Institut Komunikasi dan Bisnis LSPR, Jakarta
  • E. Rizky Wulandari Sekolah Tinggi Ilmu Komunikasi Almamater Wartwan Surabaya
  • Muhamad Teguh Setiadi Universitas Primagraha, Serang

DOI:

https://doi.org/10.15575/jbpd.v5i3.30635

Abstract

This article discusses the vital role of communications management in the local government context, focusing on crisis communications strategies and community relations. This research aims to evaluate the effectiveness of local government communication practices in dealing with crises and in establishing good relationships with local communities. Research methods involve interviews with public relations practitioners and stakeholders and online surveys to gather community views. The research results show that local governments have positively tried to convey information, respond quickly, and listen to citizens' views during crises. However, there is still room for improvement, especially in technology such as virtual meetings and text messaging. These findings provide valuable insights into communication management practices in local government and their implications for building transparent and responsive government.

References

Ainun, R. M. (2022). Analisi Komunikasi Krisis Dinas Pendidikan Provinsi Sumatera Barat (Studi Kasus Kebijakan Sistem Zonasi PPDB Online 2020) (Doctoral dissertation, Universitas Andalas).

Bakker, M. H., van Bommel, M., Kerstholt, J. H., & Giebels, E. (2018). The Influence of Accountability for the Crisis and Type of Crisis Communication on People's Behavior, Feelings, and Relationship with the Government. Public Relations Review, 44(2), 277-286.

Chen, N. (2009). Institutionalizing Public Relations: A Case Study of Chinese Government Crisis Communication on the 2008 Sichuan Earthquake. Public Relations Review, 35(3), 187–198.

Cheng, Y., & Lee, C. J. (2019). Online Crisis Communication in a Post-Truth Chinese Society: Evidence from Interdisciplinary Literature. Public Relations Review, 45(4), 101826.

Graham, M. W., Avery, E. J., & Park, S. (2015). The Role of Social-Media in Local Government Crisis Communications. Public Relations Review, 41(3), 386–394.

Hidayat, M., Pinariya, J. M., Yulianti, W., & Maarif, S. (2023). Crisis Communication Management in Building Tourism Resilience in Bali Province During the Pandemic of COVID-19. International Journal of Professional Business Review, 8(7), e01966-e01966.

Huang, Y. H. C., & Kim, S. (2018). Cultures of Crisis Response: Chinese Public Relations Practices in Context. Chinese Journal of Communication, 11(1), 1-4.

Huang, Y. H. C., Wu, F., & Cheng, Y. (2016). Crisis Communication in Context: Cultural and Political Influences Underpinning Chinese Public Relations Practice. Public Relations Review, 42(1), 201-213.

Juliana, R., Asmara, S., & Kurniawati, D. (2022). Manajemen Komunikasi Krisis Direktorat Jenderal Pajak dalam Mengatasi Dampak Negatif dari Pemberitaan Pajak Pertambahan Nilai Barang Kebutuhan Pokok. KomunikA, 18(2), 17-35.

Kahardja, I. W. (2022). Strategi Komunikasi Mempertahankan Reputasi Organsasi dalam Manajemen Krisis dengan Menggunakan Teori Komunikasi Krisis Situasional. Syntax Literate: Jurnal Ilmiah Indonesia p–ISSN, 2541-0849.

Liu, B. F., & Levenshus, A. B. (2017). Crisis Public Relations for Government Communicators. In The Practice of Government Public Relations (pp. 101-124). Routledge.

Mardiyah, S. L., & Salma, A. N. (2021). Strategi Komunikasi Krisis Humas Pemerintah Daerah Kabupaten Jember dalam Penanganan Pandemi Covid-19. eProceedings of Management, 8(5).

Medina, R. Z., & Diaz, J. C. L. (2016). Social Media Use in Crisis Communication Management: An Opportunity for Local Communities? Social Media and Local Governments: Theory and Practice, pp. 321–335.

Mistar, D. G., & Dewi, M. (2017). Komunikasi Krisis Pemerintahan (Studi Kasus pada Biro Hubungan Masyarakat Sekretariat Daerah Provinsi Riau Pasca Kasus Suap Annas Maamun Tahun 2014). Jurnal komunikasi, 11(2), 177-187.

Najib, M. A. R. (2023). Strategi Komunikasi Krisis BKN terhadap Kecurangan Seleksi Calon Aparatur Sipil Negara Tahun 2021. Academic Journal of Da'wa and Communication, 4(1), 1-22.

Neely, S. R., & Collins, M. (2018). Social Media and Crisis Communications: A Survey of Local Governments in Florida. Journal of Homeland Security and Emergency Management, 15(1), 20160067.

Olsson, E. K. (2014). Crisis Communication in Public Organizations: Dimensions of crisis Communication Revisited. Journal of Contingencies and Crisis Management, 22(2), 113-125.

Rahmawati, Y. (2018). Strategi Humas Pemerintah Kota Bima dalam Melakukan Manajemen Komunikasi Krisis Pasca Banjir Bandang. Jurnal Komunikasi dan Kebudayaan, 5(1), 101-110.

Saraswati, H. D., & Afifi, S. (2022). Strategi Komunikasi Pemasaran Pariwisata di Masa Pandemi COVID-19. Coverage: Journal of Strategic Communication, 12(2), 138-155.

Sulistiani, T. N. A., & Wijaya, L. S. (2021). Strategi Komunikasi Eksternal Public Relations Pemerintah Kota Salatiga di Masa Pandemi Covid-19. Jurnal PIKMA: Publikasi Ilmu Komunikasi Media dan Cinema, 4(1), 25-39.

Tian, Y., & Yang, J. (2022). Deny or Bolster? A Comparative Study of Crisis Communication Strategies between Trump and Cuomo in COVID-19. Public Relations Review, 48(2), 102182.

Ulfa, N., Suadnya, W., & Khusnia, H. N. (2019). Manajemen Krisis Humas Pemerintah Daerah Kabupaten Lombok Utara pada Saat Gempa Bumi Lombok 2018. JCommSci-Journal of Media and Communication Science, 2(2), 97-115.

Wulandari, R., Prayudi, P., & Afifi, S. (2019). Crisis Management Strategy of Tegal City Public Relations. The Indonesian Journal of Communication Studies, 12(1), 15-27.

Downloads

Published

2023-08-31

Issue

Vol. 5 No. 3 (2023): Birokrasi dan Pemerintahah di Daerah 12

Section

Articles

License

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).