Optimization of E-Government Through Information Technology Management

Indiati Indiati(1*), Suljatmiko Suljatmiko(2), Cecep Wahyu Hoerudin(3), Ufa Anita Afrilia(4), Sri Wulan Windu Ratih(5)

(1) STISOSPOL Waskita Dharma Malang, Indonesia
(2) STISOSPOL Waskita Dharma Malang, Indonesia
(3) Universitas Islam Negeri Sunan Gunung Djati Bandung, Indonesia
(4) Universitas Padjadjaran, Bandung, Indonesia
(5) Universitas Gunadarma, Jakarta, Indonesia
(*) Corresponding Author


E-Government has become the main driver in the transformation of public services through the management of Information Technology (IT). In this context, it is important to understand the positive impact produced by IT, as well as identify obstacles and effective management strategies to optimize E-Government. This research aims to investigate developments and challenges related to E-Government through IT management, as well as to identify effective strategies for dealing with these dynamics. This research uses a descriptive qualitative approach with data analysis from various research sources and previous studies that are relevant to the research topic. The results of this research provide in-depth insight into the role of IT in E-Government, the challenges that need to be overcome, as well as effective strategies for managing government IT. In the future, collaboration between the public and private sectors, integration of advanced technology, and response to cyber security threats will be the key to the success of an E-Government that is more efficient and relevant to society's demands. This research provides a valuable basis for improvement and innovation in government management in the digital era.

Full Text:



Alkhwaldi, A. F., & Al Eshoush, A. S. (2022). Towards a model for citizens’ acceptance of e-payment systems for public sector services in Jordan: evidence from crisis era. Information Sciences Letters, 11(3), 657-663.

Anshari, M., & Hamdan, M. (2022). Enhancing e-government with a digital twin for innovation management. Journal of Science and Technology Policy Management.

Apriliyanti, I. D., Kusumasari, B., Pramusinto, A., & Setianto, W. A. (2021). Digital divide in ASEAN member states: analyzing the critical factors for successful e-government programs. Online Information Review, 45(2), 440-460.

Ashaye, O. R., & Irani, Z. (2019). The role of stakeholders in the effective use of e-government resources in public services. International Journal of Information Management, 49, 253-270.

De Haas, H. (2021). A theory of migration: the aspirations-capabilities framework. Comparative migration studies, 9(1), 1-35.

Demestichas, K., & Daskalakis, E. (2020). Information and communication technology solutions for the circular economy. Sustainability, 12(18), 7272.

Doran, N. M., Puiu, S., Bădîrcea, R. M., Pirtea, M. G., Doran, M. D., Ciobanu, G., & Mihit, L. D. (2023). E-government development—A key factor in government administration effectiveness in the European Union. Electronics, 12(3), 641.

Indriani, S. S., & Mulyana, D. (2021). Communication patterns of Indonesian diaspora women in their mixed culture families. Journal of International Migration and Integration, 1-18.

Karolan, K. (2020). Electronic-Voting (E-Voting) Policy In Consistent General Elections Towards A Democracy System In Indonesia. Dialogue: Jurnal Ilmu Administrasi Publik, 2(2), 176-195.

Kassen, M. (2022). Blockchain and e-government innovation: Automation of public information processes. Information Systems, 103, 101862.

Li, C. Z., Guo, Z., Su, D., Xiao, B., & Tam, V. W. (2022). The Application of Advanced Information Technologies in Civil Infrastructure Construction and Maintenance. Sustainability, 14(13), 7761.

Li, Y., & Shang, H. (2020). Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China. Information & Management, 57(3), 103197.

Maulana, R. Y. (2020). Collaborative governance in the implementation of e-government-based public services inclusion in Jambi Province, Indonesia. Journal of Governance, 5(1), 91-104.

Mensah, R., Cater‐Steel, A., & Toleman, M. (2021). Factors affecting e‐government adoption in Liberia: A practitioner perspective. The Electronic Journal of Information Systems in Developing Countries, 87(3), e12161.

Mustapha, U. F., Alhassan, A. W., Jiang, D. N., & Li, G. L. (2021). Sustainable aquaculture development: a review on the roles of cloud computing, internet of things and artificial intelligence (CIA). Reviews in Aquaculture, 13(4), 2076-2091.

Narvaez Rojas, C., Alomia Peñafiel, G. A., Loaiza Buitrago, D. F., & Tavera Romero, C. A. (2021). Society 5.0: A Japanese concept for a superintelligent society. Sustainability, 13(12), 6567.

Nurdin, N., Scheepers, H., & Stockdale, R. (2022). A social system for sustainable local e-government. Journal of Systems and Information Technology, 24(1), 1-31.

Rachmawati, R., Anjani, D. F., Nurwidiani, T., & Almasari, H. (2022). Electronically-based governance system for public services: implementation in the Special Region of Yogyakarta, Indonesia. Human Geographies, 16(1), 71-86.

Rivas, D. F., Boffito, D. C., Faria-Albanese, J., Glassey, J., Afraz, N., Akse, H., ... & Weber, R. S. (2020). Process intensification education contributes to sustainable development goals. Part 1. Education for Chemical Engineers, 32, 1-14.

Sofyani, H., Riyadh, H. A., & Fahlevi, H. (2020). Improving service quality, accountability and transparency of local government: The intervening role of information technology governance. Cogent Business & Management, 7(1), 1735690.

Turner, M., Kim, J., & Kwon, S. H. (2022). The Political Economy of E-Government Innovation and Success in Korea. Journal of Open Innovation: Technology, Market, and Complexity, 8(3), 145.

Umiyati, S., Tamrin, M. H., & Maharani, D. G. (2019). Application of Licensing Services Electronic Based Construction Services Business. Advances in Social Sciences Research Journal, 6(11), 27-35.

Walker, S. (2019). Effective antimicrobial resistance communication: the role of information design. Palgrave Communications, 5(1), 1-16.

Wijayanto, P. W., Thamrin, H. M., Haetami, A., Mustoip, S., & Oktiawati, U. Y. (2023). The Potential of Metaverse Technology in Education as a Transformation of Learning Media in Indonesia. Jurnal Kependidikan: Jurnal Hasil Penelitian dan Kajian Kepustakaan di Bidang Pendidikan, Pengajaran dan Pembelajaran, 9(2).

Zeebaree, M., & Aqel, M. (2021). A weight-analysis technique of existing research on e-government implementation challenges in developing countries. Journal of Optimization in Industrial Engineering, 14(Special Issue), 135-152.

DOI: https://doi.org/10.15575/jbpd.v5i3.30653

DOI (PDF): https://doi.org/10.15575/jbpd.v5i3.30653.g9793


  • There are currently no refbacks.

Copyright (c) 2023 Indiati Indiati, Suljatmiko Suljatmiko, Cecep Wahyu Hoerudin, Ufa Anita Afrilia, Sri Wulan Windu Ratih

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.


Ministrate: Jurnal Birokrasi & Pemerintahan Daerah
Has Been Indexed on:

Indeks Harvard    


Ministrate : Jurnal Birokrasi dan Pemerintahan Daerah is licensed under Attribution-ShareAlike 4.0 International