Penerapan Inovasi Pelayanan PubliK GO-DOK Di Kota Tasikmalaya


Pirman Maolana(1*), Tania Firda Anggraini Maruao(2), Asri Hidayani(3), Cepi Sandra Wijaya(4), Fikri Ardiansyah(5)

(1) STIA YPPT Priatim Tasikmalaya, Indonesia
(2) STIA YPPT Priatim Tasikmalaya, Indonesia
(3) STIA YPPT Priatim Tasikmalaya, Indonesia
(4) STIA YPPT Priatim Tasikmalaya, Indonesia
(5) STIA YPPT Priatim Tasikmalaya, Indonesia
(*) Corresponding Author

Abstract


Demands for public service innovation are increasingly pressing along with the increasing awareness that the community has the right to be served and the government has an obligation to provide the best service. One of the services provided by the government to the community is population administration services. In this case the researcher examines how the GO-DOK service innovation is applied. This research uses qualitative methods and descriptive approaches. This study uses public service theory and public service innovation. Determination of implementing informants using snowball sampling and user informants using purposive sampling. The latest innovation service presented by the City of Tasikmalaya government in the use of digital-based efforts to facilitate the community, especially in population administration services in the City of Tasikmalaya. With a delivery service developed by the Disdukcapil of Tasikmalaya city.


Full Text:

PDF

References


Hardiyansyah;. (2018). KUALITAS PELAYANAN PUBLIK :KONSEP, DIMENSI, INDIKATOR DAN IMPLEMENTASINYA. GAVA MEDIA.

Junior, m. p. (2016). inovasi pelayanan publik(studi kasus perizinan penanaman modal di bppt kota semarang). jurnal ilmu pemerintahan fakultas ilmu sosial dan ilmu politik univeritas Diponegoro Semarang ), 10. 15

Kurniawan, a. (2005). transformasi pelayanan publik. Yogyakarta: pembaharuan.

Mirnasari, R. M. (2013). inovasi pelayanan publik UPTD Terminal Purabaya- Bungurasih. kebijakan dan manajemen publik.

Muluk, K. (2008). Knowledge Management. Malang: Bayumedia Publishing.

Rogers, E. M. (1983). Diffusion Of Innovations (3 ed.). New

York: A Division Of Macmillan Publishing Co., Inc.

Sugiyono. (2018). METODE PENELITIAN KUANTITATIF, KUALITAT. BANDUNG: ALFABETA,CV.




DOI: https://doi.org/10.15575/jbpd.v2i1.8022

DOI (PDF): https://doi.org/10.15575/jbpd.v2i1.8022.g3935

Refbacks

  • There are currently no refbacks.


Copyright (c) 2020 Pirman Maolana



 

Ministrate: Jurnal Birokrasi & Pemerintahan Daerah
Has Been Indexed on:

Indeks Harvard    
    
      

 


Ministrate : Jurnal Birokrasi dan Pemerintahan Daerah is licensed under Attribution-ShareAlike 4.0 International