Digital Governance in Human Resources Development (HRD) Portal with Soft Systems Methodology Approach, Study of BUMN Holding Survey Services


Arif Bijaksana Satria Negara(1*), Rachma Fitriati(2)

(1) Indonesian Classification Bureau (BKI-SBU Marine Services), Indonesia
(2) Universitas Indonesia, Depok, Indonesia
(*) Corresponding Author

Abstract


The rapid development of technology has significantly impacted various aspects of human life, including in the world of work and the development of human resources (HR). Digital governance is the development of the concept of E-Government, which focuses more on user participation in its application. Implementing digital governance is a human capital application transforming how companies manage their human resources. For more than three decades, SBU Marine Services used a time-based payroll system. However, since 2021, the company switched to a competency-based approach. This change has led to an income gap between long-standing contract employees and new joiners. In addition, the salary data collection system still uses spreadsheets, which have several potential governance issues, such as transparency of the payroll system, information on employee training and grading data, etc. This study uses the soft systems methodology (SSM) approach to analyze digital governance using the HRD Portal application in SBU Marine Services. The results showed no policy governing contract employee governance in SBU Marine Services, so the HRD Portal is needed. This research recommends creating an HRD Portal SOP policy to measure and monitor employee performance more effectively and efficiently. The contribution of this study, with the HRD Portal SOP policy, can change the payroll system from a time-based system to a competency-based system, overcome the social gap in contract employee income, and increase transparency and fairness in human capital management at SBU Marine Services.

 


Keywords


E-Government; Digital Governance; Human Capital; HRD Portal; SOEs.

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References


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Budiarso, U.S. Putro, Y. Sunitiyoso, and R. Fitriati. 2022. “Constructing the Collaborative Working Relationships in One of the Big Four Firms.” Systemic Practice and Action Research 35(5).

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Checkland, P. 1990. Soft Systems Methodology in Action. Chichester, UK: Wiley.

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Checkland, P, and J Scholes. 1999. Soft Systems Methodology in Action. Hoboken: John Wiley & Sons.

Checkland, Peter. 2000. “Soft Systems Methodology: A Thirty Year Retrospective.” Systems research and behavioral science 17(S1): S11–58.

Checkland, and Poulter. 2006. 15 Philosophy of Management Learning for Action: A Short Definitive Account of Short Systems Methodology and Its Use for Practitioners, Teachers and Student.

Farr, James L, Joshua Fairchild, and Scott E Cassidy. 2013. “Technology and Performance Appraisal.” The psychology of workplace technology: 77–98.

Huang, Liang et al. 2020. “Brand Image and Customer Loyalty: Transmitting Roles of Cognitive and Affective Brand Trust.” Social Behavior and Personality: an international journal 48(5): 1–12.

Islam, Universitas, and Syekh Yusuf. 2023. “Universitas Islam Syekh Yusuf Tangerang, Indonesia;” 5(3): 201–11.

Johnson, Richard D, and Hal G Gueutal. 2011. “TRANSFORMING HR.”

Khan, Anupriya, and Satish Krishnan. 2021. “Citizen Engagement in Co-Creation of e-Government Services: A Process Theory View from a Meta-Synthesis Approach.” Internet Research 31(4): 1318–75.

Li, Jessica. 2013. “Web-Based Technology and the Changing Landscape of HRD.” Human Resource Development International 16(3): 247–50.

Melin, Ulf, and Elin Wihlborg. 2018. “Balanced and Integrated E-Government Implementation–Exploring the Crossroad of Public Policy-Making and Information Systems Project Management Processes.” Transforming Government: People, Process and Policy 12(2): 191–208.

Permatasari, Yolanda Indah, Sudarsono Hardjosoekarto, and Roy Valiant Salomo. 2020. “Institutional Transformation of Public Private Partnership to Ensure Low Transaction Costs: Case Study of Infrastructure Provision at the Ministry of Public Works and Housing of the Republic of Indonesia.” Systemic Practice and Action Research 33(2): 149–65.

Rosa, Ade Tutty Rokhayati. 2020. “Teacher Development Potential (Creativity and Innovation) Education Management in Engineering Training, Coaching and Writing Works through Scientific Knowledge Intensive Knowledge Based on Web Research in the Industrial Revolution and Society.” International Journal of Higher Education 9(4): 161–68.

Sobri, M, Andries Lionardo, and Raniasa Putra. 2023. “The Use of the Adaptive Governance Model in the Implementation of Information Disclosure in the Government of South Sumatra.” International Journal of Science and Society 5(4): 219–32.

Stone, Dianna L, Diana L Deadrick, Kimberly M Lukaszewski, and Richard Johnson. 2015. “The Influence of Technology on the Future of Human Resource Management.” Human resource management review 25(2): 216–31.

Suryaatmaja, Kevin, Dermawan Wibisono, Achmad Ghazali, and Rachma Fitriati. 2020. “Uncovering the Failure of Agile Framework Implementation Using SSM-Based Action Research.” Palgrave Communications 6(1).

Welchman, Lisa. 2015. Managing Chaos Digital Governance By Design. Rosenfeld Media.

Zehir, Cemal, Tuğba Karaboğa, and Doğan Başar. 2020. “The Transformation of Human Resource Management and Its Impact on Overall Business Performance: Big Data Analytics and AI Technologies in Strategic HRM.” Digital Business Strategies in Blockchain Ecosystems: Transformational Design and Future of Global Business: 265–79.

Ardichvili, Alexandre. 2022. “The Impact of Artificial Intelligence on Expertise Development: Implications for HRD.” Advances in Developing Human Resources 24(2): 78–98.

Brown, Sally et al. 2022. “Web-Based Technology and the Changing Landscape of HRD.” Advances in Developing Human Resources 17(3): 247–50.

Budiarso, U.S. Putro, Y. Sunitiyoso, and R. Fitriati. 2022. “Constructing the Collaborative Working Relationships in One of the Big Four Firms.” Systemic Practice and Action Research 35(5).

Budiarso, U. Sarjono Putro, Y. Sunitiyoso, and R. Fitriati. 2021. “How Do Design Parameters of Firm Governance Affect Collaboration Process Dimensions in Professional Service Firm?” Heliyon 7(11).

Checkland, P. 1990. Soft Systems Methodology in Action. Chichester, UK: Wiley.

Checkland, P, and J Poulter. 2020. “‘Soft Systems Methodology’, in Reynolds, M. and Holwell, S. (Eds), Systems Approaches to Making Change: A Practical Guide.” In London: Springer-Verlag London Ltd.

Checkland, P, and J Scholes. 1999. Soft Systems Methodology in Action. Hoboken: John Wiley & Sons.

Checkland, Peter. 2000. “Soft Systems Methodology: A Thirty Year Retrospective.” Systems research and behavioral science 17(S1): S11–58.

Checkland, and Poulter. 2006. 15 Philosophy of Management Learning for Action: A Short Definitive Account of Short Systems Methodology and Its Use for Practitioners, Teachers and Student.

Farr, James L, Joshua Fairchild, and Scott E Cassidy. 2013. “Technology and Performance Appraisal.” The psychology of workplace technology: 77–98.

Huang, Liang et al. 2020. “Brand Image and Customer Loyalty: Transmitting Roles of Cognitive and Affective Brand Trust.” Social Behavior and Personality: an international journal 48(5): 1–12.

Islam, Universitas, and Syekh Yusuf. 2023. “Universitas Islam Syekh Yusuf Tangerang, Indonesia;” 5(3): 201–11.

Johnson, Richard D, and Hal G Gueutal. 2011. “TRANSFORMING HR.”

Khan, Anupriya, and Satish Krishnan. 2021. “Citizen Engagement in Co-Creation of e-Government Services: A Process Theory View from a Meta-Synthesis Approach.” Internet Research 31(4): 1318–75.

Li, Jessica. 2013. “Web-Based Technology and the Changing Landscape of HRD.” Human Resource Development International 16(3): 247–50.

Melin, Ulf, and Elin Wihlborg. 2018. “Balanced and Integrated E-Government Implementation–Exploring the Crossroad of Public Policy-Making and Information Systems Project Management Processes.” Transforming Government: People, Process and Policy 12(2): 191–208.

Permatasari, Yolanda Indah, Sudarsono Hardjosoekarto, and Roy Valiant Salomo. 2020. “Institutional Transformation of Public Private Partnership to Ensure Low Transaction Costs: Case Study of Infrastructure Provision at the Ministry of Public Works and Housing of the Republic of Indonesia.” Systemic Practice and Action Research 33(2): 149–65.

Rosa, Ade Tutty Rokhayati. 2020. “Teacher Development Potential (Creativity and Innovation) Education Management in Engineering Training, Coaching and Writing Works through Scientific Knowledge Intensive Knowledge Based on Web Research in the Industrial Revolution and Society.” International Journal of Higher Education 9(4): 161–68.

Sobri, M, Andries Lionardo, and Raniasa Putra. 2023. “The Use of the Adaptive Governance Model in the Implementation of Information Disclosure in the Government of South Sumatra.” International Journal of Science and Society 5(4): 219–32.

Stone, Dianna L, Diana L Deadrick, Kimberly M Lukaszewski, and Richard Johnson. 2015. “The Influence of Technology on the Future of Human Resource Management.” Human resource management review 25(2): 216–31.

Suryaatmaja, Kevin, Dermawan Wibisono, Achmad Ghazali, and Rachma Fitriati. 2020. “Uncovering the Failure of Agile Framework Implementation Using SSM-Based Action Research.” Palgrave Communications 6(1).

Welchman, Lisa. 2015. Managing Chaos Digital Governance By Design. Rosenfeld Media.

Zehir, Cemal, Tuğba Karaboğa, and Doğan Başar. 2020. “The Transformation of Human Resource Management and Its Impact on Overall Business Performance: Big Data Analytics and AI Technologies in Strategic HRM.” Digital Business Strategies in Blockchain Ecosystems: Transformational Design and Future of Global Business: 265–79.

Ardichvili, Alexandre. 2022. “The Impact of Artificial Intelligence on Expertise Development: Implications for HRD.” Advances in Developing Human Resources 24(2): 78–98.

Brown, Sally et al. 2022. “Web-Based Technology and the Changing Landscape of HRD.” Advances in Developing Human Resources 17(3): 247–50.

Budiarso, U.S. Putro, Y. Sunitiyoso, and R. Fitriati. 2022. “Constructing the Collaborative Working Relationships in One of the Big Four Firms.” Systemic Practice and Action Research 35(5).

Budiarso, U. Sarjono Putro, Y. Sunitiyoso, and R. Fitriati. 2021. “How Do Design Parameters of Firm Governance Affect Collaboration Process Dimensions in Professional Service Firm?” Heliyon 7(11).

Checkland, P. 1990. Soft Systems Methodology in Action. Chichester, UK: Wiley.

Checkland, P, and J Poulter. 2020. “‘Soft Systems Methodology’, in Reynolds, M. and Holwell, S. (Eds), Systems Approaches to Making Change: A Practical Guide.” In London: Springer-Verlag London Ltd.

Checkland, P, and J Scholes. 1999. Soft Systems Methodology in Action. Hoboken: John Wiley & Sons.

Checkland, Peter. 2000. “Soft Systems Methodology: A Thirty Year Retrospective.” Systems research and behavioral science 17(S1): S11–58.

Checkland, and Poulter. 2006. 15 Philosophy of Management Learning for Action: A Short Definitive Account of Short Systems Methodology and Its Use for Practitioners, Teachers and Student.

Farr, James L, Joshua Fairchild, and Scott E Cassidy. 2013. “Technology and Performance Appraisal.” The psychology of workplace technology: 77–98.

Huang, Liang et al. 2020. “Brand Image and Customer Loyalty: Transmitting Roles of Cognitive and Affective Brand Trust.” Social Behavior and Personality: an international journal 48(5): 1–12.

Johnson, Richard D, and Hal G Gueutal. 2011. “TRANSFORMING HR.”

Khan, Anupriya, and Satish Krishnan. 2021. “Citizen Engagement in Co-Creation of e-Government Services: A Process Theory View from a Meta-Synthesis Approach.” Internet Research 31(4): 1318–75.

Li, Jessica. 2013. “Web-Based Technology and the Changing Landscape of HRD.” Human Resource Development International 16(3): 247–50.

Melin, Ulf, and Elin Wihlborg. 2018. “Balanced and Integrated E-Government Implementation–Exploring the Crossroad of Public Policy-Making and Information Systems Project Management Processes.” Transforming Government: People, Process and Policy 12(2): 191–208.

Permatasari, Yolanda Indah, Sudarsono Hardjosoekarto, and Roy Valiant Salomo. 2020. “Institutional Transformation of Public Private Partnership to Ensure Low Transaction Costs: Case Study of Infrastructure Provision at the Ministry of Public Works and Housing of the Republic of Indonesia.” Systemic Practice and Action Research 33(2): 149–65.

Rosa, Ade Tutty Rokhayati. 2020. “Teacher Development Potential (Creativity and Innovation) Education Management in Engineering Training, Coaching and Writing Works through Scientific Knowledge Intensive Knowledge Based on Web Research in the Industrial Revolution and Society.” International Journal of Higher Education 9(4): 161–68.

Sobri, M, Andries Lionardo, and Raniasa Putra. 2023. “The Use of the Adaptive Governance Model in the Implementation of Information Disclosure in the Government of South Sumatra.” International Journal of Science and Society 5(4): 219–32.

Stone, Dianna L, Diana L Deadrick, Kimberly M Lukaszewski, and Richard Johnson. 2015. “The Influence of Technology on the Future of Human Resource Management.” Human resource management review 25(2): 216–31.

Suryaatmaja, Kevin, Dermawan Wibisono, Achmad Ghazali, and Rachma Fitriati. 2020. “Uncovering the Failure of Agile Framework Implementation Using SSM-Based Action Research.” Palgrave Communications 6(1).

Welchman, Lisa. 2015. Managing Chaos Digital Governance By Design. Rosenfeld Media.

Zehir, Cemal, Tuğba Karaboğa, and Doğan Başar. 2020. “The Transformation of Human Resource Management and Its Impact on Overall Business Performance: Big Data Analytics and AI Technologies in Strategic HRM.” Digital Business Strategies in Blockchain Ecosystems: Transformational Design and Future of Global Business: 265–79.




DOI: https://doi.org/10.15575/jpan.v15i2.30425

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