Kinerja Pelayanan Dan Rehabilitasi Kesejahteraan Sosial Di Dinas Sosial Kota Bekasi


Fikri Emsa(1*), Zaenuri Khairul Anwar(2)

(1) Universitas Pasundan, Indonesia
(2) UIN Sunan Gunung Djati Bandung, Indonesia
(*) Corresponding Author

Abstract


This research is motivated by not achieving the performance targets of the City Social Services so that this study aims to analyze the performance of social welfare services and rehabilitation programs in the Bekasi City Social Service. The research method used in this study is a qualitative approach to the type of descriptive research. In conducting data collection, this study uses interview, observation, and documentation techniques. Then for the data analysis technique that is done is with three different types of activities consisting of reduction, data models, and drawing conclusions. Based on the results of the study, it shows that the performance of the Bekasi City Social Service is quite good but it is still considered to be less than optimal and must be improved again. There are several factors that affect the sub-optimal performance of the Bekasi City Social Service in carrying out social welfare rehabilitation and service programs. To achieve optimal results, it is necessary to have a review of the readiness of the resources (budget, professional workforce, and other materials) in the Bekasi City Social Service.

Keywords


Performance, Public Service, Local Government, Social Welfare.

Full Text:

PDF

References


Adi, I.R. (2013). Kesejahteraan Sosial. Jakarta: Rajawali Pers.

Bungin, B.( 2015). Analisis Data Penelitian Kualitatif. Jakrata: PT Raja Gafindo Persada.

Dwiyanto, A. (2006). Mewujudkan Good Governance Melalui Pelayanan Publik. Yogyakarta: Gadjah Mada University Press.

Fahmi, I. (2015). Manajemen Kinerja Teori dan Aplikasi. Bandung: Alfabeta.

Hardiyansyah. (2011). Kualitas Pelayanan Publik (Konsep, Dimensi, Indikator, dan Implementasinya). Yogyakarta: Gava Media.

Istianto, B. (2013). Demokratisasi Birokrasi. Jakarta: Mitra Wacana.

Media. LAN. (2009). Standar Pelayanan Publik. Jakarta: Lembaga Administrasi Negara (LAN).

Kiroim, B. (2015). Mengukur Kinerja pelayanan dan Kepuasan Konsumen (Edisi Revisi). Bandung: Pustaka Reka Cipta.

Mahsun, M. (2016). Pengukuran Kinerja Sektor Publik. Yogyakarta: BPFE-Yogyakarta.

Meleong, L.J. (2010). Metodologi Penelitian Kualitatif. Bandung: Remaja Rosdakarya.

Pasolong, H. (2014). Teori Administrasi Publik. Bandung: Alfabeta.

Rathod, P. B. (2010). Contemporary Public Administration. India: Abd Publisher.

Robbins, P. S. (2002). Perilaku Organisasi. Jakarta: Prenhalindo.

Sedarmayanti. (2014). Manajemen Sumber Daya Manusia, Reformasi Birokrasi, dan Manajemen Negeri Sipil. Bandung: PT Refika Aditama.

Umam, K. (2010). Perilaku Organisasi. Bandung: CV. Pustaka Setia.

Umam, K. (2012). Manajemen Organisasi. Bandung: CV. Pusataka Setia.

Wibowo. (2016). Manajemen Kinerja. Edisi Kelima. Jakarta: PT Raja Grafindo Persada.




DOI: https://doi.org/10.15575/jpan.v11i1.7634

Refbacks

  • There are currently no refbacks.


Copyright (c) 2020 Fikri Emsa, Zaenuri Khairul Anwar

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

PUBLICA: Jurnal Pemikiran Administrasi Negara
Has Been Indexed on:

  Harvard Library  
    
     
    

 

 

 

1st Floor, FISIP Building, UIN Sunan Gunung Djati Bandung

A.H. Nasution Street No. 105 Cibiru, Bandung, 40614

E-mail: publica@uinsgd.ac.id

 


 Publica : Jurnal Pemikiran Administrasi Negara is licensed under Attribution-ShareAlike 4.0 International