Gupitasari, F. and Anwar, M. K. (2022) “The Effectiveness of SP4N-LAPOR-Based Complaints! At the Department of Communication and Information Technology of Tasikmalaya City”, Publica: Jurnal Pemikiran Administrasi Negara, 14(1), pp. 1–10. doi: 10.15575/jpan.v14i1.17764.