Gupitasari, Fitri, and Muhammad Khoirul Anwar. “The Effectiveness of SP4N-LAPOR-Based Complaints! At the Department of Communication and Information Technology of Tasikmalaya City”. Publica: Jurnal Pemikiran Administrasi Negara, vol. 14, no. 1, June 2022, pp. 1-10, doi:10.15575/jpan.v14i1.17764.