Profesionalisme Kerja Karyawan sebagai Pilar Manajemen Dakwah dalam Meningkatkan Kinerja Pelayanan Haji dan Umrah di PT. An Namiroh Travelindo Cabang Kutisari Surabaya

Authors

  • Shevi Charizah Risma UIN Sunan Ampel Surabaya, Indonesia

DOI:

https://doi.org/10.15575/tadbir.v11i1.53013

Abstract

This study analyzes employee professionalism in improving performance at PT. An Namiroh Travelindo Kutisari Branch, Surabaya. Using a descriptive qualitative case study approach with six informants, findings reveal that professionalism is characterized by consistent application of responsibility, discipline, integrity, and ethics, implemented through structured rules, routine evaluations, tiered supervision, clear task division, SOP compliance, and continuous coaching, creating a professional work culture oriented toward pilgrim satisfaction.

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Published

2026-03-30

How to Cite

Charizah Risma, S. (2026). Profesionalisme Kerja Karyawan sebagai Pilar Manajemen Dakwah dalam Meningkatkan Kinerja Pelayanan Haji dan Umrah di PT. An Namiroh Travelindo Cabang Kutisari Surabaya. Tadbir: Jurnal Manajemen Dakwah, 11(1), 51–76. https://doi.org/10.15575/tadbir.v11i1.53013

Issue

Vol. 11 No. 1 (2026): Tadbir: Jurnal Manajemen Dakwah

Section

Articles

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