Driving Performance Through Innovation: The Roles of Communication and Competence in Public Sector Employees


Jopinus Saragih(1*)

(1) Efarina University of North Sumatra, Indonesia
(*) Corresponding Author

Abstract


This study investigates the influence of communication and employee competence on innovation and its implications for employee performance within the Badan Pendapatan Daerah (Regional Revenue Agency) Kabupaten Karawang. Understanding these relationships is critical for enhancing organisational efficiency and effectiveness. The study used a quantitative approach with a survey method to collect data from 100 employees at Badan Pendapatan Daerah Kabupaten Karawang. The analysis included descriptive statistics and path analysis to explore the relationships between communication, competence, innovation, and employee performance. Validity and reliability tests were conducted to ensure the instruments' accuracy. The results revealed significant positive correlations between communication and competence (r = 0.693, p < 0.01). Path analysis indicated that communication (β = 0.548) and competence (β = 0.381) significantly influence innovation, which in turn has a substantial impact on employee performance (R² = 78.8%). These findings highlight that effective communication and high employee competence are crucial drivers of innovation. Moreover, innovation plays a dominant role in enhancing employee performance, suggesting that fostering an innovative work environment is essential for organisational success. The study concludes that improving communication and competence among employees significantly boosts innovation and subsequently enhances employee performance. The findings underscore the need for targeted training programmes and a supportive work environment to facilitate effective communication and continuous skill development. Future research should consider additional factors such as organisational culture and employee motivation to provide a more comprehensive understanding of performance determinants.

Keywords


Communication; Competence: Employee Performance; Innovation; Organisational Efficiency

Full Text:

PDF

References


Alqahtani, F., Chinyio, E., Mushatat, S., & Oloky, D. (2015). Factors effecting performance of projects: A conceptual framework. International Journal of Scientific and Engineering Research, 6(1), 670–676.

Armstrong, M. (2012). A handbook of human resource management practice. Kogan Page.

Boyatzis, R. E. (1982). The competent manager: A model for effective performance. John Wiley & Sons.

Damanpour, F., & Schneider, M. (2009). Characteristics of innovation and innovation adoption in public organisations: Assessing the role of managers. Journal of Public Administration Research and Theory, 19(3), 495–522. https://doi.org/https://doi.org/10.1093/jopart/mun021

Derakhshide, H., & Ansari, M. E. (2015). The effects of managerial competency and management commitment to employee empowerment on employee job performance - Case study: ENBank employees. Journal of Management and Process Development, 27(1), 73–93.

Gunday, G., Ulusoy, G., Kilic, K., & Alpkan, L. (2011). Effects of innovation types on firm performance. International Journal of Production Economics, 133(2), 662–676. https://doi.org/10.1016/j.ijpe.2011.05.014

Hamidi, F., & Naser, G. (2017). Impact of co-creation on innovation capability and firm performance: A structural equation modeling. Administer, 30, 73–90.

Hernández-Dionis, P., Pérez-Jorge, D., Curbelo-González, O., & de la Rosa, O. M. A. (2022). The coordinator of information and communication technologies: Its implication for open iInnovation. Journal of Open Innovation: Technology, Market, and Complexity, 8(1). https://doi.org/10.3390/joitmc8010042

Hidayatulloh, M. K. Y., & Ashoumi, H. (2022). The perspective of work readiness in vocational school students with 21st century communication and collaboration skills. Cypriot Journal of Educational Sciences, 17(7), 2199–2206. https://doi.org/10.18844/cjes.v17i7.7588

Idris, E. R., Kadir, A., & Abdi, A. (2020). Pengelolaan kompetensi aparatur sipil negara (ASN) pada Badan Kepegawaian dan Pengembangan Sumber Daya Manusia (BKPSDM) Kabupaten Bantaeng. Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP), 1(2), 560–573.

Ilham, R., & Budianto, S. N. A. (2023). Effect of communication and work environment on employee performance. Journal of Business Management and Economic Development, 1(02), 132–140. https://doi.org/10.59653/jbmed.v1i02.53

Isidro-Filho, A., Guimarães, T. de A., Perin, M. G., & Leung, R. C. (2013). Workplace learning strategies and professional competencies in innovation contexts in Brazilian hospitals. BAR - Brazilian Administration Review, 10(2), 121–134. https://doi.org/10.1590/S1807-76922013000200002

Lee, R., Lee, J. H., & Garrett, T. C. (2019). Synergy effects of innovation on firm performance. Journal of Business Research, 99, 507–515. https://doi.org/10.1016/j.jbusres.2017.08.032

Liang, L., Zhang, X., Tian, G., & Tian, Y. (2022). An empirical study of the effect of communication visibility on innovation behavior. Management Communication Quarterly, 36(3), 418–439. https://doi.org/10.1177/08933189211053875

Martini, I. A. O., Supriyadinata, A. A. N. E., Sutrisni, K. E., & Sarmawa, I. W. G. (2020). The dimensions of competency on worker performance mediated by work commitment. Cogent Business and Management, 7(1), 1–13. https://doi.org/10.1080/23311975.2020.1794677

McClelland, D. C. (1998). Identifying competencies with behavioral-event interviews. Psychological Science, 9(5), 331–339. https://doi.org/https://doi.org/10.1111/1467-9280.00065

Mohrman, S. A., Tenkasi, R. V., Lawler, E. E., & Ledford, G. E. (1995). Total quality management: Practice and outcomes in the largest US firms. Employee Relations, 17(3), 26–41. https://doi.org/http://dx.doi.org/10.1108/01425459510086866

Motyka, B. (2018). Employee engagement and performance: A systematic literature review. International Journal of Management and Economics, 54(3), 227–244.

Musheke, M. M., & Phiri, J. (2021). The effects of effective communication on organisational performance based on the system theory. Open Journal of Business and Management, 09(02), 659–671. https://doi.org/10.4236/ojbm.2021.92034

Na, Y. K., Kang, S., & Jeong, H. Y. (2019). The effect of market orientation on performance of sharing economy business: Focusing on marketing innovation and sustainable competitive advantage. Sustainability (Switzerland), 11(3). https://doi.org/10.3390/su11030729

Palupi, W. N. (2022). Analysis of the effect of communication on employee performance. Mabny: Journal of Sharia Management and Business, 2(01), 212–216. https://doi.org/10.19105/mabny.v2i01.5577

Permatasari, J., & Ratnawati, I. (2021). Work climate and employee performances: A literature observation. International Research Journal of Management, IT & Social Sciences, 8(2), 184–195.

Prado-Roman, C., Diez-Martin, F., & Blanco-Gonzalez, A. (2020). The effect of communication on the legitimacy and performance of organisations. Revista Brasileira de Gestao de Negocios, 22(3), 565–581. https://doi.org/10.7819/rbgn.v22i3.4071

Prasad, B., & Martens, R. (2008). Increasing technological innovation competence through intra-organizational communication networks. In Advances in Applied Business Strategy (Vol. 11, pp. 141–165). https://doi.org/10.1016/S0749-6826(07)11006-4

Priadana, M. S. (2017). Metodologi penelitian. Universitas Pasundan.

Rahimnia, F., & Molavi, H. (2020). A model for examining the effects of communication on innovation performance: emphasis on the intermediary role of strategic decision-making speed. European Journal of Innovation Management, 24(3), 1035–1056. https://doi.org/10.1108/EJIM-10-2019-0293

Rauter, R., Globocnik, D., Perl-Vorbach, E., & Baumgartner, R. J. (2019). Open innovation and its effects on economic and sustainability innovation performance. Journal of Innovation and Knowledge, 4(4), 226–233. https://doi.org/10.1016/j.jik.2018.03.004

Renyut, B. C., Modding, H. B., Bima, J., & Sukmawati, S. (2017). The effect of organisational commitment, competence on job satisfaction and employees performance in Maluku governor’s office. IOSR Journal of Business and Management (IOSR-JBM), 19(11).

Rizwan, M., Tariq, M., Hassan, R., & Sultan, A. (2014). A comparative analysis of the factors effecting the employee motivation and employee performance in Pakistan. International Journal of Human Resource Studies, 4(3), 35. https://doi.org/10.5296/ijhrs.v4i3.5873

Robbins, S. P., & Coulter, M. (2020). Management (11th ed.). Pearson Education, Inc.

Robbins, S. P., & Judge, T. A. (2016). Organisational behavior (16th ed.). Pearson Education, Inc.

Rogers, E. M. (2003). Diffusion of innovations. The Free Press.

Rukmana, H. D., Sopiah, S., & Nora, E. (2018). The impact of organisation communication on employee performance through employee’s work motivation at PT. Putri Panda Unit II Tulungagung, East Java, Indonesia. KnE Social Sciences, 3(3), 1–11.

Spencer, L. M., & Spencer, S. M. (1993). Competence at work: Models for superior performance. John Wiley & Sons, Ltd.

Tuffaha, M. (2020). The determinants of employee’s performance: A literature review. Journal of Economics and Management Sciences, 3(3), p14. https://doi.org/10.30560/jems.v3n3p14

Tugba, G. Y., & Safak, A. (2016). The impact of innovation capacity on firm performance: Evidence from the Turkish industrial cluster. Proceding of the Annual Academic Research Conference on Global Business, Economics, Finance & Social Science, 1–21.

Tushman, M., & Nadler, D. (1986). Organising for innovation. California Management Review, 28, 74–92. https://doi.org/http://dx.doi.org/10.2307/41165203

Upathissa, S. (2022). An empirical study of the factors effecting motivation and their effectiveness on employee performance. Management and Human Resource Research Journal, 11(4), 1–23.

Yuliana, Y. (2022). Pengembangan kompetensi aparatur sipil negara menghadapi era globalisasi. Kybernan: Jurnal Studi Kepemerintahan, 5(1), 8–13.

Zeebaree, M., Ismael, G. Y., Nakshabandi, O. A., Sattar, S., & Aqel, M. (2020). Impact of innovation technology in enhancing organisational management. Estudios de Economia Aplicada, 38(4). https://doi.org/10.25115/EEA.V38I4.3970




DOI: https://doi.org/10.15575/ks.v5i4.19207

Refbacks

  • There are currently no refbacks.


Copyright (c) 2023 Jopinus Saragih

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

UIN Sunan Gunung Djati

Kota Bandung, Jawa Barat
Handphone: +6285961137790

E-mail: KSosial@uinsgd.ac.id

Lisensi Creative Commons

Khazanah Sosial  are licensed under Attribution-ShareAlike 4.0 International

Click Her For See Stats