The Influence of Accessibility, Quality of Facilities and Information Technology on Public Satisfaction in the Education Sector

The Influence of Accessibility, Quality of Facilities and Information Technology on Public Satisfaction in the Education Sector

Authors

  • Gus Endrawan Magister of Public Administration, Faculty of Social Science, Universitas Negeri Padang
  • Dasman Lanin Magister of Public Administration, Faculty of Social Science, Universitas Negeri Padang
  • Erianjoni Erianjoni Magister of Public Administration, Faculty of Social Science, Universitas Negeri Padang
  • Aldri Frinaldi Magister of Public Administration, Faculty of Social Science, Universitas Negeri Padang

DOI:

https://doi.org/10.15575/ks.v6i1.33674

Keywords:

Accessibility, Facility Quality, Information Technology, Community Satisfaction

Abstract

The importance of this research is to assess the level of community satisfaction with the education sector in Kampar Kiri Hulu District, Kampar Regency, Riau Province. This research looks at the influence of accessibility, quality of facilities and information technology on public satisfaction in the education sector. The method chosen was quantitative by collecting data through questionnaires distributed to people living in Kampar Kiri Hulu District. The population in this study is the heads of households who have children enrolled in schools and reside in the territorial area of the Kampar Kiri Hulu District. The total population is 3,386 households, and the sample is 357 households. Primary data for this research will be obtained by the researcher through questionnaires from the community that has enrolled their children, while secondary data will be obtained from websites, online journals, literature studies, and related research references. Data analysis techniques include descriptive analysis, multiple linear regression, classical assumption tests, and hypothesis testing. The data will be processed using SPSS 0.26. The results of this research are the magnitude of the influence of accessibility on community satisfaction in the education sector 30.8%, the magnitude of the influence of facility quality on community satisfaction in the education sector 32.5%, the magnitude of the influence of information technology on community satisfaction in the education sector 30.6% and the magnitude the influence of accessibility, quality of facilities and information technology together is 47.1%. Judging from the magnitude of this influence, the closer the figure is to 100%, the better the public's satisfaction in education sector. This study is academically interesting because it provides public knowledge about the level of community satisfaction in the education sector, especially in Kampar Kiri Hulu District, Kampar Regency, Riau Province.

References

Adedeji, O. A., Oluwasola, T. A. O., & Adedeji, F. M. (2023). Assessment of antenatal care satisfaction amongst postpartum women at the University College Hospital, Ibadan, Nigeria. European Journal of Obstetrics and Gynecology and Reproductive Biology: X, 20(October), 100252. https://doi.org/10.1016/j.eurox.2023.100252

Ekowati, T. (2014). Aksesibilitas Masyarakat Terhadap Pelayanan Pendidikan pada Sekolah RSBI / SBI. Kebijakan Dan Administrasi Publik, 18(1), 20–36.

Fahrorrozi, M., Zulkarnaen, M. F., & Ashari, M. (2022). Sistem Survei Kepuasan Masyarakat pada Pembuatan Kartu Tanda Penduduk. ETIK (Jurnal Elektronika Terapan Dan Ilmu Komputer), 9(2).

Herman, N, M. (2023). Analisis Kepuasan Orang Tua dan Siswa Terhadap Kualitas Sarana Pendidikan Sekolah Dasar. Jurnal Ilmiah Pendidikan Citra Bakti, 10 (3), 662–672.

Idris, F., & Salju, S. (2023). Pengaruh Budaya Kerja, Kualitas Pelayanan, Sarana Dan Prasarana Terhadap Kepuasan Masyarakat. Kelola: Journal of Islamic Education Management, 8(1), 71–78. https://doi.org/10.24256/kelola.v8i1.3731

Juita, J., Sapar, S., & Salju, S. (2023). Meningkatkan Kepuasan Masyarakat Di Mall Pelayanan Publik. CAPITAL: Jurnal Ekonomi Dan Manajemen, 6(2), 383. https://doi.org/10.25273/capital.v6i2.14122

Kalebos, F. (2016). Faktor-Faktor Yang Mempengaruhi Kepuasan Wisatawan Yang Berkunjung Ke Daerah Wisata Kepulauan. Jurnal Riset Bisnis Dan Manajem, 4, 489–502.

Leheza, Y. (2023). Government, Religion and Fake News. Religion and Policy Journal, 1(2), 54–60. https://doi.org/10.15575/rpj.v1i2.634

Marginingsih, R., & Eigis, P. Y. (2020). “Peningkatan Kepuasan Masyarakat melalui Kualitas Pelayanan dan Fasilitas pada Pengguna RPTRA Kebon Pala Berseri.†Jurnal Ekonomi & Manajemen Universitas Bina Sarana Informatika, 18(2), 169–175.

Mulyana, M., Yusran, Y., & Mariana Rosada Sari, E. (2022). Analisis Respon Orang Tua Terhadap Pembelajaran Jarak Jauh Pada Siswa Sekolah Dasar Kelas Rendah Di 3 Kecamatan Kota Banda Aceh. Prosiding Seminar Nasional Biotik, 9(2), 109. https://doi.org/10.22373/pbio.v9i2.11625

Pasaribu, R. I., & Khalid, J. (2023). Pengaruh Aksesibilitas Suasana Promosi Terhadap Kepuasan Pelanggan Kopi Kenangan Margonda Raya. SOSMANIORA (Jurnal Ilmu Sosial Dan Humaniora), 2(1), 60–69. https://doi.org/10.55123/sosmaniora.v2i1.1750

Perdana, N. S. (2015). Faktor-Faktor yang Berpengaruh Terhadap Aksesibilitas Memperoleh Pendidikan untuk Anak-Anak di Indonesia. Jurnal Pendidikan Dan Kebudayaan, 21(3), 279–298. https://doi.org/10.24832/jpnk.v21i3.191

Prasetyo, D. Y. (2017). Pengaruh Penerapan Website Desa Karya Tani Kab. Inhil Terhadap Kepuasan Masyarakat Dengan Metode Tam. Bappeda, 25–29.

Putri Primawanti, E., & Ali, H. (2022). Pengaruh Teknologi Informasi, Sistem Informasi Berbasis Web Dan Knowledge Management Terhadap Kinerja Karyawan (Literature Review Executive Support Sistem (Ess) for Business). Jurnal Ekonomi Manajemen Sistem Informasi, 3(3), 267–285. https://doi.org/10.31933/jemsi.v3i3.818

Rohayati, A. P., Sugiarti, S., & ... (2022). Tinjauan Kepuasan Pegawai Di Unit Pusat Pelayanan Karyawan Di Pt Citilink Indonesia. … Transportasi, Logistik, Dan …, 2(1), 42–45.

SA’IDU, N. (2021). Persepsi Kepuasan Masyarakat Terhadap Kualitas Layanan Pendidikan Madrasah Binaan Kecamatan Bringin Kabupaten Semarang Tahun 2021. EDUCATIONAL : Jurnal Inovasi Pendidikan & Pengajaran, 1(3), 169–177. https://doi.org/10.51878/educational.v1i3.621

Salsabila, S., & Apsari, N. C. (2021). Aksesibilitas Fasilitas Pelayanan Publik Di Beberapa Wilayah Dan Implementasi Undang-Undang Dalam Memenuhi Hak Penyandang Disabilitas. Jurnal Penelitian Dan Pengabdian Kepada Masyarakat (JPPM), 2(2), 180. https://doi.org/10.24198/jppm.v2i2.33976

Sinaga, M. S., & Muhammad, A. S. (2020). Melalui Survei Kepuasan Masyarakat: Tingkatkan Kualitas Layanan Pendidikan. JIAP (Jurnal Ilmu Administrasi Publik), 8(2), 265. https://doi.org/10.31764/jiap.v8i2.2182

Sugiyono. (2010). Metode Penelitian Pendidikan : Pendekatan Kuantitatif, Kualitatif, dan R&D. Alfabeta.

Sugiyono. (2013). Metode penelitian kuantitatif, kualitatif dan R&D (1st ed.). Alfabeta.

Suprihatin, L., & Waryanto, R. B. D. (2019). Analisis Kualitas Sarana dan Prasarana Terhadap Kepuasan Peserta Pendidikan dan Pelatihan di LPMP Jawa Timur (Tahun 2018). Publikasi Ilmiah Manajemen, 1(1), 1–10.

Tabroni, T. (2013). Upaya Menyiapkan Pendidikan Yang Berkualitas. Jurnal Kependidikan Islam IAIN Sulthan Thaha Saifuddin, 6(5), 54–67.

Tahfiza, D., & mustafa Kamal Rokan. (2024). Reslaj : Religion Education Social Laa Roiba Journal Reslaj : Religion Education Social Laa Roiba Journal. 6, 1567–1577. https://doi.org/10.47476/reslaj.v4i2.720

Wagiyanto, E., & Farida, U. (2023). Kualitas Pelayanan E-KTP terhadap Kepuasan Masyarakat pada Dinas Kependudukan dan Pencatatan Sipil. SEIKO : Journal of Management & Business, 6(1), 326–340.

Downloads

Additional Files

Published

2024-03-24

Issue

Vol. 6 No. 1 (2024): Khazanah Sosial

Section

Articles

License

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).