A Legal Perspective on Social and Business Conflicts of Interest: Ethics Enforcement in GOTO

Muhammad Hermansyah, Endang Fatmawati, Yanti Mulia Roza, Tekat Sukomardojo

Abstract


This study examines the conflict between corporate profit and social responsibility within GOTO’s business model, specifically analyzing how commission and fare deduction policies create legal and ethical dilemmas. Using a qualitative research approach, the study employs a legal analysis framework grounded in corporate governance principles, alongside literature reviews, document analysis, and stakeholder interviews. Findings reveal that prioritizing profitability through these policies results in decreased income and growing dissatisfaction among driver partners, thereby intensifying conflicts of interest. Although GOTO has initiated measures such as the establishment of an Ethics Committee and driver support programs, these steps fall short of fully addressing the legal and ethical gaps. The study concludes that reinforcing specific legal regulations—particularly those ensuring accountability and equitable stakeholder treatment—is crucial for resolving these conflicts. These results underscore the urgent need for adaptive legal policies that better balance corporate profit motives with broader social responsibilities in the digital economy.

Keywords


Conflict of Interest, Corporate Ethics Law, Ethics Enforcement, Business Law.

Full Text:

PDF

References


Adinugraha, H. H., Nasution, I. F. A., Faisal, F., Daulay, M., Harahap, I., Wildan, T., Takhim, M., Riyadi, A., & Purwanto, A. (2021). Halal tourism in Indonesia: An Indonesian council of ulama national sharia board fatwa perspective. The Journal of Asian Finance, Economics and Business, 8(3), 665–673.

Allen, W. T., Kraakman, R., & Khanna, V. S. (2021). Commentaries and cases on the law of business organization. Aspen Publishing.

Baird, D., Fitzgerald, H. J., & Kieselstein, M. (n.d.). Conflicts of Interest & Other Ethical Issues. DePaul Business & Commercial Law Journal, 1(4), 557.

Bany Mohammad, A., Al-Okaily, M., Al-Majali, M., & Masa’deh, R. (2022). Business intelligence and analytics (BIA) usage in the banking industry sector: an application of the TOE framework. Journal of Open Innovation: Technology, Market, and Complexity, 8(4), 189.

Basheer, M. F., Gupta, S., Raoof, R., & Waemustafa, W. (2021). Revisiting the agency conflicts in family owned pyramidal business structures: A case of an emerging market. Cogent Economics & Finance, 9(1), 1926617.

Bialous, S. A. (2021). Is It Possible to Solve the Conflicts Over Conflict of Interest? Comment on" Towards Preventing and Managing Conflict of Interest in Nutrition Policy? An Analysis of Submissions to a Consultation on a Draft WHO Tool". International Journal of Health Policy and Management, 11(3), 398.

Carroll, A. B. (2021). Corporate social responsibility: Perspectives on the CSR construct’s development and future. Business & Society, 60(6), 1258–1278.

Caruana, R., Crane, A., Gold, S., & LeBaron, G. (2021). Modern slavery in business: The sad and sorry state of a non-field. Business & Society, 60(2), 251–287.

Check, D. (2022). Conflict of Interest Questionnaire. Signature, 5, 24.

Chowdhury, E. K., Dhar, B. K., & Stasi, A. (2022). Volatility of the US stock market and business strategy during COVID‐19. Business Strategy & Development, 5(4), 350–360.

Czeisler, M. É. (2020). Public attitudes, behaviors, and beliefs related to COVID-19, stay-at-home orders, nonessential business closures, and public health guidance—United States, New York City, and Los Angeles, May 5–12, 2020. MMWR. Morbidity and Mortality Weekly Report, 69.

David-Barrett, E. (2020). Regulating conflicts of interest in public office. In Handbook on corruption, ethics and integrity in public administration (pp. 406–420). Edward Elgar Publishing.

Dmytriyev, S. D., Freeman, R. E., & Hörisch, J. (2021). The relationship between stakeholder theory and corporate social responsibility: Differences, similarities, and implications for social issues in management. Journal of Management Studies, 58(6), 1441–1470.

Gadinis, S., & Miazad, A. (2020). Corporate law and social risk. Vand. L. Rev., 73, 1401.

Ganson, B., He, T. L., & Henisz, W. J. (2022). Business and peace: The impact of firm–stakeholder relational strategies on conflict risk. Academy of Management Review, 47(2), 259–281.

Gazzola, P., Pezzetti, R., Amelio, S., & Grechi, D. (2020). Non-financial information disclosure in Italian public interest companies: A sustainability reporting perspective. Sustainability, 12(15), 6063.

Gusti, D. P., Supriyono, B., Wardhono, H., Rozikin, M., & Riyadi, B. S. (2021). Public policy: Inconsistency of online and conventional land transportation regulations in Indonesia on social conflict implications. International Journal of Criminology and Sociology, 10, 729–744.

Hasibuan, M. A. M. (2022). Online single submission risk based approach: Conflict of authority between central and local government. Locus Journal of Academic Literature Review, 198–209.

Hess, D. J., & Belletto, K. (2023). Knowledge conflicts: the strategic use and effects of expertise in social movements. Sociological Inquiry, 93(3), 592–630.

Jafari Nia, S., Abedi Jafari, H., Vakili, Y., & Ranjbar Kaboutarkhani, M. (2022). The Typology of Public Sector Agent Conflict of Interest: Scoping Review of Conflict of Interest Studies in Public Sector. Journal of Iranian Public Administration Studies, 5(1), 1–29.

Kalogiannidis, S. (2020). Covid impact on small business. International Journal of Social Science and Economics Invention, 6(12), 387–391.

Khanjankhani, K., Takian, A., Shamsi Gooshki, E., Mohammadi, S., & Arab, M. (2023). Actors in conflict of interest in Iran’s health system: Ranking and policy recommendations for conflict of interest management. World Medical & Health Policy, 15(4), 476–488.

Lehmer, T., Lourie, B., & Shanthikumar, D. (2022). Brokerage trading volume and analysts’ earnings forecasts: a conflict of interest? Review of Accounting Studies, 1–36.

Mahaputra, M. R., & Saputra, F. (2021). Application Of Business Ethics And Business Law On Economic Democracy That Impacts Business Sustainability. Journal of Law, Politic and Humanities, 1(3), 115–125.

Mahmood, A., & Bashir, J. (2020). How does corporate social responsibility transform brand reputation into brand equity? Economic and noneconomic perspectives of CSR. International Journal of Engineering Business Management, 12, 1847979020927547.

Makharoblishvili, G. (2022). Functionalization of Conflict of Interest Construction in the Context of Corporate Governance of the JSC. J. Law, 62.

Marina, A., Wahjono, S. I., Fam, S.-F., & Rasulong, I. (2023). Crowdfunding to Finance SMEs: New Model After Pandemic Disease. Sustainability Science and Resources, 5, 1–19.

McCartney, M. (2023). “You have to be above reproach”: why doctors need to get better at managing their conflicts of interest. Bmj, 382.

Pfajfar, G., Shoham, A., Małecka, A., & Zalaznik, M. (2022). Value of corporate social responsibility for multiple stakeholders and social impact–Relationship marketing perspective. Journal of Business Research, 143, 46–61.

Radun, I. (2023). Nonfinancial conflict of interest in peer-review: Some notes for discussion. Accountability in Research, 30(6), 331–342.

Salterio, S. E. (2022). Redressing the fundamental conflict of interest in public company audits. International Journal of Auditing, 26(1), 48–53.

Schanzenbach, M. M., & Sitkoff, R. H. (2020). Reconciling fiduciary duty and social conscience: the law and economics of ESG investing by a trustee. Stan. L. Rev., 72, 381.

Schrempf-Stirling, J., & Van Buren III, H. J. (2020). Business and human rights scholarship in social issues in management: An analytical review. Business and Human Rights Journal, 5(1), 28–55.

Shadduck, P., Sylla, P., Schwarz, E., Reinke, C., Denk, P., Ginsberg, S., Asbun, H., & Pryor, A. (2023). SAGES perspective: professional medical associations, commercial interests, and conflicts of interest. Surgical Endoscopy, 37(4), 2517–2527.

Tang, L., Peytcheva, M., & Li, P. (2020). Investor-paid ratings and conflicts of interest. Journal of Business Ethics, 163(2), 365–378.

Tavera Romero, C. A., Ortiz, J. H., Khalaf, O. I., & Ríos Prado, A. (2021). Business intelligence: business evolution after industry 4.0. Sustainability, 13(18), 10026.

Thompson, R., Paskins, Z., Main, B. G., Pope, T. M., Chan, E. C. Y., Moulton, B. W., Barry, M. J., & Braddock III, C. H. (2021). Addressing conflicts of interest in health and medicine: current evidence and implications for patient decision aid development. Medical Decision Making, 41(7), 768–779.

Weisbrod, B. A., Handler, J. F., & Komesar, N. K. (2023). Public interest law: An economic and institutional analysis. Univ of California Press.

Yang, H., Hu, Y., Qiao, H., Wang, S., & Jiang, F. (2020). Conflicts between business and government in bike sharing system. International Journal of Conflict Management, 31(3), 463–487.




DOI: https://doi.org/10.15575/ks.v6i4.44207

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Muhammad Hermansyah et.al

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.


UIN Sunan Gunung Djati

Kota Bandung, Jawa Barat
Handphone: +6285961137790

E-mail: KSosial@uinsgd.ac.id

Lisensi Creative Commons

Khazanah Sosial  are licensed under Attribution-ShareAlike 4.0 International


Click Her For See Stats
slot https://bursaikan.kkp.go.id/obc/ https://riph.pertanian.go.id/liquid/ slot gacor https://riph.pertanian.go.id/bl/ judi bola https://sievo.kemdikbud.go.id/infy/ situs toto https://sievo.kemdikbud.go.id/jb/ https://www.assets.rpg.co.id/ https://www.linkandthink.org/ https://sievo.kemdikbud.go.id/relx/ Slot Gacor https://www.theyashotel.com/ https://elearning.itbwigalumajang.ac.id/ https://e-absensi.singkawangkota.go.id/ https://bapeten.go.id/upload/ https://sentraki.itbwigalumajang.ac.id/ https://lppm.itbwigalumajang.ac.id/ https://bkombandung.kemkes.go.id/ slot gacor hari ini https://sinovik.kemkes.go.id/assets/run/ https://pdcproductions.com/ https://kkp.umt.ac.id/ https://csirt.sulbarprov.go.id/uploads/ https://sievo.kemdikbud.go.id/ https://sievo.kemdikbud.go.id/thai/