Strategi Peningkatan Kualitas Pelayanan Haji dalam Pengelolaan Pembatalan Haji di Kementerian Agama

Authors

  • Husnul Khotimah UIN Sunan Gunung Djati Bandung, Indonesia
  • Aep Wahyudin UIN Sunan Gunung Djati Bandung, Indonesia
  • Asep Iwan Setiawan UIN Sunan Gunung Djati Bandung, Indonesia

DOI:

https://doi.org/10.15575/mjhu.v5i1.51467

Abstract

Penelitian ini bertujuan untuk merumuskan, mengimplementasikan, dan mengevaluasi strategi peningkatan kualitas pelayanan pembatalan haji di Kantor Kementerian Agama Kota Jakarta Timur. Dengan pendekatan kualitatif deskriptif, data dikumpulkan melalui wawancara, dokumentasi, dan observasi. Hasil penelitian menunjukkan bahwa meskipun SOP telah diterapkan, masih terdapat kendala dalam integrasi sistem, pelatihan SDM, dan prosedur manual. Penerapan verifikasi digital serta pendekatan dakwah dalam pelayanan meningkatkan kualitas layanan.

 

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Published

2026-03-28

How to Cite

Khotimah, H., Wahyudin, A., & Setiawan, A. I. (2026). Strategi Peningkatan Kualitas Pelayanan Haji dalam Pengelolaan Pembatalan Haji di Kementerian Agama . Mabrur: Academic Journal of Hajj and Umra, 5(1), 23–48. https://doi.org/10.15575/mjhu.v5i1.51467

Issue

Vol. 5 No. 1 (2026): Mabrur: Academic Journal of Hajj and Umra

Section

Articles

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