Public Health Services in Local Government Analysis of Quality and Accessibility of Health Services for the Community

Muliati Muliati(1*), Indra Kristian(2), Erwan Prastiawan(3), Reza Yuridian Purwoko(4), Jovita Aurelia(5)

(1) Universitas Pejuang Republik Indonesia, Makassar, Indonesia
(2) Universitas Jenderal Achmad Yani, Cimahi, Indonesia
(3) Goacademica CRP, Indonesia
(4) President University, Bekasi, Indonesia
(5) Universitas Katolik Indonesia Atma Jaya, Jakarta, Indonesia
(*) Corresponding Author


Health services in local governments are a crucial element in meeting public health needs. This research aims to explore the factors that influence the quality and accessibility of health services at the local level, with a focus on health infrastructure, human resources, financing, health technology, and community participation. This research aims to analyze the quality and accessibility of public health services in local government. This research uses a descriptive qualitative approach by collecting data from previous studies that are relevant to health service issues in local government. The data that has been collected will be processed to support a more in-depth analysis of these issues. The results of this study found that the evaluation of health infrastructure, availability of human resources, financing, and health policies play an important role in the quality and accessibility of health services in local governments. While the adoption of technology in healthcare offers great opportunities to improve efficiency and effectiveness, privacy and technology access challenges still need to be addressed. Community participation and health awareness encourage healthy behavior and play an active role in health maintenance, which in turn can support the quality of health services. This research provides a holistic and in-depth view of the health system in local government, illustrating the need for collaboration between government, health service providers, and communities in dealing with complex health issues.

Full Text:



Abdussamad, H. Z., & Sik, M. S. (2021). Metode Penelitian Kualitatif. Syakir Media Press.

Allam, Z., Sharifi, A., Bibri, S. E., Jones, D. S., & Krogstie, J. (2022). The metaverse as a virtual form of smart cities: Opportunities and challenges for environmental, economic, and social sustainability in urban futures. Smart Cities, 5(3), 771-801.

Anderson, M., Pitchforth, E., Asaria, M., Brayne, C., Casadei, B., Charlesworth, A., ... & Mossialos, E. (2021). LSE–Lancet Commission on the future of the NHS: re-laying the foundations for an equitable and efficient health and care service after COVID-19. The Lancet, 397(10288), 1915-1978.

Cheng, L., Yang, M., De Vos, J., & Witlox, F. (2020). Examining geographical accessibility to multi-tier hospital care services for the elderly: A focus on spatial equity. Journal of Transport & Health, 19, 100926.

Cristea, M., Noja, G. G., Stefea, P., & Sala, A. L. (2020). The impact of population aging and public health support on EU labor markets. International journal of environmental research and public health, 17(4), 1439.

Dumitrache, L., Nae, M., Simion, G., & Taloș, A. M. (2020). Modelling potential geographical access of the population to public hospitals and quality health care in Romania. International Journal of Environmental Research and Public Health, 17(22), 8487.

Dutta, A., & Fischer, H. W. (2021). The local governance of COVID-19: Disease prevention and social security in rural India. World Development, 138, 105234.

Freddy, H. T. R., Achmad, W., & Nasution, M. S. (2022). The Effectivity of Public Services Based on Smart Government in Bukit Raya District Pekanbaru City. Journal of Governance, 7(1), 239-259.

Goralski, M. A., & Tan, T. K. (2020). Artificial intelligence and sustainable development. The International Journal of Management Education, 18(1), 100330.

Guida, C., & Carpentieri, G. (2021). Quality of life in the urban environment and primary health services for the elderly during the Covid-19 pandemic: An application to the city of Milan (Italy). Cities, 110, 103038.

Guimarães, T., Lucas, K., & Timms, P. (2019). Understanding how low-income communities gain access to healthcare services: A qualitative study in São Paulo, Brazil. Journal of Transport & Health, 15, 100658.

Herawati, A. F., Yusuf, M., Cakranegara, P. A., Sampe, F., & Haryono, A. (2022). Social Media Marketing in the Promotion of Incubator Business Programs. Jurnal Darma Agung, 30(2), 623-633.

Høj, S. B., Jacka, B., Minoyan, N., Artenie, A. A., & Bruneau, J. (2019). Conceptualising access in the direct-acting antiviral era: An integrated framework to inform research and practice in HCV care for people who inject drugs. International Journal of Drug Policy, 72, 11-23.

Joshi, S., Singh, R. K., & Sharma, M. (2023). Sustainable agri-food supply chain practices: Few empirical evidences from a developing economy. Global Business Review, 24(3), 451-474.

Kangovi, S., Mitra, N., Grande, D., Long, J. A., & Asch, D. A. (2020). Evidence-Based Community Health Worker Program Addresses Unmet Social Needs and Generates Positive Return on Investment: A return on investment analysis of a randomized controlled trial of a standardized community health worker program that addresses unmet social needs for disadvantaged individuals. Health Affairs, 39(2), 207-213.

Kristian, I. (2019). Pancasila dan Kewarganegaraan. Bandung: Alfabeta.

Kristian, I. (2021). Perlukah Konservasi Moral?. Jurnal RASI, 2(1), 40–53.

Kumi, E., Yeboah, T., & Kumi, Y. A. (2020). Private sector participation in advancing the Sustainable Development Goals (SDGs) in Ghana: Experiences from the mining and telecommunications sectors. The Extractive Industries and Society, 7(1), 181-190.

Li, J., Guo, X., Lu, R., & Zhang, Y. (2022). Analysing Urban Tourism Accessibility Using Real-Time Travel Data: A Case Study in Nanjing, China. Sustainability, 14(19), 12122.

Malekzadeh, A., & Chung, E. (2020). A review of transit accessibility models: Challenges in developing transit accessibility models. International journal of sustainable transportation, 14(10), 733-748.

Mani, Z. A., & Goniewicz, K. (2023). Adapting Disaster Preparedness Strategies to Changing Climate Patterns in Saudi Arabia: A Rapid Review. Sustainability, 15(19), 14279.

Mulyani, S. R., Ridwan, M., & Ali, H. (2020). Model of human services and resources: The improvement efforts of Silungkang restaurant attractiveness on consumers. Talent Development & Excellence, 12(1).

Özkul, E., Bilgili, B., & Koç, E. (2020). The Influence of the color of light on the customers' perception of service quality and satisfaction in the restaurant. Color Research & Application, 45(6), 1217-1240.

Pirson, M., Vázquez-Maguirre, M., Corus, C., Steckler, E., & Wicks, A. (2019). Dignity and the process of social innovation: Lessons from social entrepreneurship and transformative services for humanistic management. Humanistic Management Journal, 4, 125-153.

Siddiq, F., & D. Taylor, B. (2021). Tools of the trade? Assessing the progress of accessibility measures for planning practice. Journal of the American Planning Association, 87(4), 497-511.

Solin, A., & Curry, A. (2023). Perceived quality: in search of a definition. The TQM Journal, 35(3), 778-795.

Subagyo, A., IP, S., Kristian, I., IP, S., & Kom, S. (2023). Metode Penelitian Kualitatif. Aksara Global Akademia.

Uzir, M. U. H., Al Halbusi, H., Thurasamy, R., Hock, R. L. T., Aljaberi, M. A., Hasan, N., & Hamid, M. (2021). The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country. Journal of Retailing and Consumer Services, 63, 102721.




  • There are currently no refbacks.

Copyright (c) 2023 Muliati Muliati, Indra Kristian, Erwan Prastiawan, Reza Yuridian Purwoko, Jovita Aurelia

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.


Ministrate: Jurnal Birokrasi & Pemerintahan Daerah
Has Been Indexed on:

Indeks Harvard    


Ministrate : Jurnal Birokrasi dan Pemerintahan Daerah is licensed under Attribution-ShareAlike 4.0 International