State Civil Service Competency Development and Public Service Quality In Cimahi City

State Civil Service Competency Development and Public Service Quality In Cimahi City

Authors

  • Widuri Wulandari Wulan Government Science Study Program, Jenderal Achmad Yani University, Cimahi
  • Siti Munawaroh Government Science Study Program, Jenderal Achmad Yani University, Cimahi
  • Nia Dwi Yuniawanti Government Science Study Program, Jenderal Achmad Yani University, Cimahi

DOI:

https://doi.org/10.15575/jpan.v18i2.55404

Keywords:

Competency development, state civil apparatus, quality, public service

Abstract

This study aims to analyze the development of State Civil Apparatus (ASN) competencies and its implications for public service quality in Cimahi City. The research was conducted at the Regional Civil Service and Human Resource Development Agency (BKPSDMD) and the Public Service Mall (MPP) using a descriptive qualitative approach. Data were collected through interviews, observations, and documentation involving 7 informants, consisting of BKPSDMD officials, representatives of service agencies (DPMPTSP and Disdukcapil), and community members. The findings indicate that competency development has been implemented through education and training, technical guidance, workshops, and other capacity-building programs. However, its effectiveness remains constrained by limited institutional capacity, with only three personnel responsible for managing competency development for approximately 5,570 civil servants under a Type C organizational structure. Evaluation also remains focused on administrative outputs rather than learning outcomes, behavioral change, and service improvement. Consequently, competency development has not yet demonstrated a systematic contribution to improving public service quality. Strengthening institutional capacity and integrating competency needs assessment, training implementation, competency evaluation, and behavioral change are therefore essential for enhancing public service quality in Cimahi City.

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Published

2026-09-03

How to Cite

Wulan, W. W., Munawaroh, S., & Yuniawanti, N. D. (2026). State Civil Service Competency Development and Public Service Quality In Cimahi City. Publica: Jurnal Pemikiran Administrasi Negara, 18(2), 655–678. https://doi.org/10.15575/jpan.v18i2.55404

Issue

Vol. 18 No. 2 (2026): Publica

Section

Articles

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Copyright (c) 2026 Widuri Wulandari Wulan, Siti Munawaroh, Nia Dwi Yuniawanti

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