Notaries as Persuasive Communicators: An Analysis of Hovland's Communication Patterns in Video Conference-Based Civil Dispute Mediation
DOI:
https://doi.org/10.15575/cjik.v10i1.55634Keywords:
persuasive communication, notary, civil dispute mediation, video conferenceAbstract
The role of Notaries as mediators in civil disputes has been widely studied from a notarial law perspective. However, research analyzing the dimensions of Notary persuasive communication in virtual mediation settings based on video conferencing is still scarce, particularly linking it to classical communication theory. This study aims to analyze Notary persuasive communication patterns as mediators in video conferencing-based civil dispute mediation, focusing on communicator credibility, message clarity strategies, and the dynamics of the communicant's psychological readiness. The study employed a qualitative descriptive method with an interpretive approach, through in-depth interviews and observations of five informants in Bandung City, analyzed using Carl Hovland's Persuasive Communication framework. The results indicate that Notary credibility is constructed performatively through displays of legal mastery and neutrality in the digital space; message clarity is achieved through the use of breakout room features and recording functions; while client trust develops following a cyclical pattern of hope, skepticism, and recovery influenced by the characteristics of the digital medium. This study contributes to expanding the application of Hovland's theory to the realm of technology-mediated professional-legal communication and recommends strengthening Notary digital communication competencies and harmonizing cyber notary regulations in Indonesia.
References
Afandi, M. R., & Silviana, A. (2026). Penyesuaian Profesi Notaris di Tengah Perkembangan Teknologi Informasi dan Komunikasi. Jurnal Ilmu Multidisiplin (JIM), 5(1), 745–751. DOI: https://doi.org/10.38035/jim.v5i1
Almakaty, S. S. (2024). New Trends in Communication Theories and Research in the age of Digital Media: Analytical Study. Pakistan Journal of Life and Social Sciences (PJLSS), 22(2). https://doi.org/10.57239/PJLSS-2024-22.2.00763
Ananda, Graciella Azzura Putri, & Naftalie, Livia Aurelia. (2025). Hukum Acara Perdata Konvensional vs E-court: Efisiensi dan Substansi Keadilan. 9(1), 54–63. https://doi.org/https://doi.org/10.31316/jk.v9i1.7997
Bahramova, M. (2025). The Role of Digital Diplomacy in ADR Processes. Uzbek Journal of Law and Digital Policy, 3(1), 35–45. https://doi.org/10.59022/ujldp.291
Creswell, J. W. (2018). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (4th ed.). SAGE Publications.
Dharsana, I. M. P., Sujana, I. N., & Made Ferrari, J. (2024). The Legitimacy of Authentic Deeds Read by a Notary via Teleconference. Journal of Political And Legal Sovereignty, 1(2), 44–52. https://doi.org/10.38142/jpls.v1i2.55
Faizal, H. (2024). Kedudukan Notaris sebagai Mediator dalam Penyelesaian Sengketa Kenotariatan, 307–317. DOI: https://doi.org/10.54066/jupendis.v2i2.1659
Ferdiansyah, A., Wahyono, B. A. W., & Harahap, A. (2025). Efektivitas mediasi sebagai alternatif penyelesaian sengketa perdata dalam meningkatkan akses keadilan di Indonesia. Jurnal Kajian Hukum Dan Pendidikan Kewarganegaraan, 1(4), 471–480.
Kumkale, G. T., Albarracín, D., & Seignourel, P. J. (2010). The Effects of Source Credibility in the Presence or Absence of Prior Attitudes: Implications for the Design of Persuasive Communication Campaigns. Journal of Applied Social Psychology, 40(6), 1325–1356. https://doi.org/10.1111/j.1559-1816.2010.00620.x
Lumbuun, R. S. (2026). Digitalisasi Notaris dalam Pengembangan Hukum Keperdataan di Indonesia. IURIS STUDIA: Jurnal Kajian Hukum, 7(1), 132–141.
Maulani, L. P. (2025). Legal Consequences and Supervision of Violations of the Notary Code of Ethics in Promotion of Positions on Social Media. Riwayat: Educational Journal of History and Humanities, 8(1), 811–818. https://doi.org/10.24815/jr.v8i1.44454
Memah, G. H. (2020). Jabatan Notaris Dalam Era Perkembangan Teknologi Informasi Dan Komunikasi. Acta Comitas: Jurnal Hukum Kenotariatan, 5(1), 186–203. DOI: https://doi.org/10.24843/AC.2020.v05.i01.p16
Moleong, L. J. (2021). Metodologi Penelitian Kualitatif (Edisi Revisi). Bandung: PT Remaja Rosdakarya.
Mulyana, D. (2019). Kekuatan Hukum Hasil Mediasi Di Dalam Pengadilan Dan Di Luar Pengadilan Menurut Hukum Positif. Jurnal Wawasan Yuridika, 3(2), 177.
Ramadhandiko, D. A., & Lewoleba, K. K. (2025). Tinjauan Yuridis Pemanfaatan Media Sosial sebagai Sarana Promosi Online oleh Notaris sebagai Pelanggaran Kode Etik. Media Hukum Indonesia, 3(3), 390–398. DOI: https://doi.org/10.5281/zenodo.15639227
Riza, F., & Abduh, R. (2019). Alternatif Penyelesaian Sengketa Secara Arbitrase Melalui Pemanfaatan Teknologi Informasi. De Lega Lata: Jurnal Ilmu Hukum, 4(1), 77–86.
Rosenberg, B. D., Marshburn, A., & Siegel, J. T. (2022). Persuasive Communication: Source, Message, Audience. In F. C. Worrell (Ed.), Oxford Research Encyclopedia of Psychology (1st ed.). Oxford University PressNew York, NY. https://doi.org/10.1093/acrefore/9780190236557.013.285
Rosenberg, B. D., Marshburn, A., & Siegel, J. T. (2022). Persuasive Communication: Source, Message, Audience. In F. C. Worrell (Ed.), Oxford Research Encyclopedia of Psychology (1st ed.). Oxford University PressNew York, NY. https://doi.org/10.1093/acrefore/9780190236557.013.285
Sari, E. P. (2022). Penyelesaian Sengketa Kenotariatan Melalui Upaya Mediasi oleh Notaris. Jurnal Multidisiplin Indonesia, 1(3). DOI: https://doi.org/10.58344/jmi.v1i3.89
Silviana, F. E. (2021). Potensi Teknologi Informasi Dan Komunikasi Yang Dapat Digunakan Oleh Notaris Indonesia. Indonesian Notary, 3(4), Article 24.
Sugiyono. (2011). Metode Penelitian Kuantitatif dan Kualitatifdan R&D. Alfabeta.
Sugiyono. (2022). Metode Penelitian Kualitatif: Untuk Penelitian yang Bersifat Eksploratif, Enterpretif, Interaktif, dan Konstruktif. Bandung: Alfabeta.
Sulistianingsih, D., & Fibriani, I. (2023). Problematik Akta Perdamaian Pada Penyelesaian Sengketa Keperdataan Melalui Mediasi. Jurnal Suara Hukum, P-ISSN: 2656-534X, E-ISSN: 2656-5358.
Wiko, G. (2025). Urgensi Pembaharuan Hukum Penyelesaian Sengketa Melalui Mediasi. BANI Arbitration and Law Journal, 1(2), 122–135. DOI: https://doi.org/10.63400/balj.v1i2.16
Downloads
Published
How to Cite
Issue
Section
Citation Check
License
Copyright (c) 2026 Wawan Irawan
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish articles in Communicatus: Jurnal Ilmu komunikasi agree to the following terms:
- Authors retain copyright of the article and grant the journal right of first publication with the work simultaneously licensed under a CC-BY-SA or The Creative Commons AttributionShareAlike License.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
