HUBUNGAN MANAJEMEN ARSIP ELEKTRONIK DENGAN KUALITAS LAYANAN ADMINISTRASI TATA USAHA

Authors

  • Wahyu Hidayat UIN Sunan Gunung Djati Bandung
  • Irawan Irawan UIN Sunan Gunung Djati Bandung
  • Yang Amelia UIN Sunan Gunung Djati Bandung

DOI:

https://doi.org/10.15575/isema.v8i1.17265

Abstract

The existence of the Covid-19 pandemic has caused educational institution activities to be carried out online and using digital documentation, this has resulted in increased digital archives. In order to realize effective records management, educational institutions actively utilize digital technology through electronic archive management to improve the quality of services provided to customers. This study aims to determine the management of electronic records, the quality of administrative services, and the relationship between electronic archive management and the quality of administrative services at Madrasah Aliyah Negeri in Bandung Regency. The approach used is quantitative with the type of correlation. The data collection technique was carried out using a questionnaire. Then after the data is collected, it is processed with the help of the SPSS program using instrument test data analysis techniques (validity and reliability), partial indicator analysis test, prerequisite test (normality and linearity test), and correlation test using Pearson correlation and determination test. The results of the study stated that electronic records management had a positive relationship with the quality of administrative administration services, with a significance level of 0.000 <0.05. There is a type of variable relationship that leads to a positive nature due to the Pearson correlation number of 0.566 which does not have a (-) sign in the number, the relationship between the two variables is unidirectional and means that the better the management of electronic records, the better the quality of administrative services. administration. Then the coefficient of determination (R square) obtained is 0.321, which means that the contribution of electronic records management variables to the quality of administrative administration services is 32.1%.

References

Adam, A. (2008). Implementing Electronis Document and Record Management System. Auerbach Publications.

Bearman, D., & Hedstrom, M. (1993). Reinventing Archives for Electronic Records: Alternative Service Delivery Options. Archives & Informatics. https://api.semanticscholar.org/CorpusID:54615923

Fitzsimmons, J. A., & Fitzsimmons, M. J. (2011). Service Management: Operations, Strategy, Information Technology. Tim Vertovec.

Hermawan, A. H., & Hidayat, W. (2021). Manajemen Tenaga Pendidik Dalam Meningkatkan Kompetensi Profesional. Jurnal Isema: Islamic Educational Management, 6(1), 55–62. https://doi.org/10.15575/isema.v6i1.6121

Irawan. (2019). Filsafat Manajemen Pendidikan Islam. PT Remaja Rosdakarya.

Khairunnisa, A. W., & Christiani, L. (2018). Sistem Pengelolaan Personal Records Manual Dan Elektronik (Studi Komparasi Di Badan Kepegawaian Daerah Provinsi Jawa Tengah). Jurnal Ilmu Perpustakaan, 6(3). 551-560. https://ejournal3.undip.ac.id/index.php/jip/article/view/23187

Meirinawati., & Prabawati, I. (2015). Manajemen Kearsipan untuk Mewujudkan Tata Kelola Administrasi Perkantoran yang Efektif dan Efisien. Seminar Nasional Pengembangan Ilmu dan Profesi Administrasi Perkantora: Tantangan dan Peluang. Universitas Negeri Semarang. https://jurnal.uns.ac.id/snpap/article/viewFile/26562/18924

Mukaromah, S. (2013). Pengaruh Penataan Arsip dan Kompetensi Petugas Arsip terhadap Kualitas Pelayanan pada Sub Bagian Tata Usaha di Kantor Kememnterian Agama Kabupaten Demak. Universitas Negeri Semarang. http://lib.unnes.ac.id/id/eprint/17496

Mulyawan, R. (2016). Birokrasi dan Pelayanan Publik. UNPAD Press.

Nurdin, I. (2019). Kualitas Pelayanan Publik (Perilaku Aparatur Dan Komunikasi Birokrasi Dalam Pelayanan Publik). Penerbit Media Sahabat Cendikia.

Rifauddin, M. (2016). Pengelolaan Arsip Elektronik Berbasis Teknologi. Khizanah Al-Hikmah Jurnal Ilmu Perpustakaan, Informasi, Dan Kearsipan, 4(2), 168–178. https://doi.org/10.24252/kah.v4i27

S, D. N. N., & Sutarni, N. (2017). Penerapan Sistem Kearsipan Elektronik Sebagai Determinan Terhadap Produktivitas Kerja Pegawai. JP MANPER: Jurnal Pendidikan Manajemen Perkantoran, 2(2), 148–156.

https://doi.org/10.17509/jpm.v2i2.8104

Sugiarto, A., & Wahyono, T. (2016). Manajemen Kearsipan Elektronik. Gava Media.

Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif dan R & D. Alfabeta.

Undang-Undang Nomor 7 Tahun 1971 tentang Ketentuan Pokok-Pokok Kearsipan.

Undang-Undang Nomor 43 Tahun 2009 tentang Kearsipan.

Yeni J, F., Zen, Z., & Darmansyah. (2018). Penelitian Pendidikan. Prenandamedia Group.

Downloads

Published

2023-12-18

Issue

Vol. 8 No. 1 (2023): Jurnal Islamic Educational Management

Section

Articles

License

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).