Job Satisfaction as a Mediator between Work Motivation, Teamwork, and Employee Performance: A Study at Puskesmas Mokoau, Kendari
DOI:
https://doi.org/10.15575/ks.v7i2.47364Keywords:
Work Motivation, Teamwork, Employee Performance, Job Satisfaction, Public Health CentreAbstract
This study investigates the relationship between work motivation, teamwork, and employee performance, with job satisfaction as a mediating variable, at the Regional Public Service Agency Technical Implementation Unit (BLUD UPTD) of Mokoau Public Health Center, Kendari City. The study involved 62 respondents, consisting of State Civil Apparatus (ASN) and Government Employees with Contract Agreements (P3K). Data were collected through an online questionnaire and analyzed using SmartPLS 4.0. The instrument used a 5-point Likert scale to measure agreement levels across four main variables. The results indicate that work motivation has a statistically significant positive effect on job satisfaction but does not have a statistically significant effect on employee performance. Similarly, teamwork has a significant positive impact on job satisfaction but shows no significant direct effect on employee performance. Furthermore, job satisfaction does not significantly influence employee performance and does not mediate the relationship between work motivation and employee performance. These findings offer important theoretical and managerial implications, particularly for improving employee outcomes through enhanced motivation and teamwork within public health institutions.
References
Adam, F., & Kamase, J. (2019). The effect competence and motivation to satisfaction and performance. International Journal of Scientific and Technology Research, 8(3), 132–140.
Aguslan, A., Murdjani Kamaluddin, & Muhamad Masri. (2024a). The Influence of Work Motivation and Organizational Commitment on Performance Through Job Satisfaction (A Study On Professional Assistants of the Ministry of Village in Konawe District). Journal of Information Systems Management and Digital Business, 1(2), 189–199. https://doi.org/10.59407/jismdb.v1i2.406
Al Salman, W., & Hassan, Z. (2016). Impact of effective teamwork on employee performance. International Journal of Accounting & Business Management, 4(1), 76–85.
Ali, A. Y. S., Dahie, A. M., & Ali, A. A. (2016). Teacher motivation and school performance, the mediating effect of job satisfaction: Survey from Secondary schools in Mogadishu. International Journal of Education and Social Science, 3(1), 24–38.
Amanda, G. T., & Ekhsan, M. (2024). The Effect of Supervisor Support and Teamwork on Employee Performance Mediated by Job Satisfaction. Indonesian Management and Accounting Research, 23(2), 157–180.
Ananda, S., & Eriza, F. (2023b). The influence of teamwork, work motivation and job satisfaction on employee performance. Curr. Adv. Res. Sharia Financ. Econ. Worldwide, 2(4), 474–481.
Andrea, F., & Rozamuri, A. M. (2023). Training, Motivation, Job Satisfaction, And Employee Performance of CV Sido Agung. Jurnal Ilmu Manajemen Dan Ekonomika, 16(1), 39–52.
Arifin, H. M. (2015). The influence of competence, motivation, and organisational culture to high school teacher job satisfaction and performance. International Education Studies, 8(1), 38–45.
Auromiqo, C., Indarto, I., & Santoso, D. (2019). Peran Teamwork dan Time Pressure Terhadap Kinerja Dengan Affective Commitment Sebagai Variabel Intervening. Jurnal Riset Ekonomi Dan Bisnis, 12(3), 191. https://doi.org/10.26623/jreb.v12i3.1799
Aydintan, B., & Abdulle, A. (2019). The Effect of Teamwork on Employee Performance in Some Selected Private Banks in Mogadishu Somalia. Journal of Business Research - Turk, 11(3), 1589–1598. https://doi.org/10.20491/isarder.2019.691
Bari, M. W., Fanchen, M., & Baloch, M. A. (2016). TQM soft practices and job satisfaction; mediating role of relational psychological contract. Procedia-Social and Behavioral Sciences, 235, 453–462.
Basalamah, M. S. A., & As’ad, A. (2021). The role of work motivation and work environment in improving job satisfaction. Golden Ratio of Human Resource Management, 1(2), 94–103.
Dash, M., Banerjee, D., & Mitra, M. (2016). Team work and its effect on employees job satisfaction and performance evidence from hotels in Eastern India. IJLTEMAS, 3(9).
Dhurup, M., Surujlal, J., & Kabongo, D. M. (2016). Finding synergic relationships in teamwork, organizational commitment and job satisfaction: a case study of a construction organization in a developing country. Procedia Economics and Finance, 35, 485–492.
Djou, L. D. G., & Lukiastuti, F. (2020). The Influence of Competence and Locus of Control Towards Government Internal Auditors Performance Mediated by Job Satisfaction at Inspectorate Office of Endez Regency. 1st International Conference on Science, Health, Economics, Education and Technology (ICoSHEET 2019), 7–14.
Ghozali, I. (2017). Aplikasi analisis multivariate dengan program IBM SPSS 23.[Multivariate analysis application with the IBM SPSS 23 program]. Semarang: Badan Penerbit Universitas Diponegoro(2016).[in Bahasa Indonesia]. R/PPM/2017 dated May 22nd.
Hajiali, I., Kessi, A. M. F., Budiandriani, B., Prihatin, E., & Sufri, M. M. (2022a). Determination of work motivation, leadership style, employee competence on job satisfaction and employee performance. Golden Ratio of Human Resource Management, 2(1), 57–69.
Hajiali, I., Kessi, A. M. F., Budiandriani, B., Prihatin, E., & Sufri, M. M. (2022b). Determination of work motivation, leadership style, employee competence on job satisfaction and employee performance. Golden Ratio of Human Resource Management, 2(1), 57–69.
Haryanto, A., & Maianto, T. (2024). Strategy to Improve Employee Performance Supported by Communication, Motivation, and Teamwork. Seascapeid Journal of Economics, Management, and Business, 1(2), 73–83.
Hasriani, Rahmat Madjid, & Muhammad Masri. (2021). Peran Kepuasan Kerja dalam Memediasi Pengaruh Motivasi Kerja, Kompetensi dan Kerjasama Tim terhadap Kinerja Pegawai pada Komisi Pemilihan Umum Provinsi Sulawesi Tenggara (The role of job satisfaction in mediating the influence of work motivation, competence and teamwork on employee performance at the General Election Commission of Southeast Sulawesi Province). Jurnal Manajemen, Bisnis Dan Organisasi (JUMBO), 5(2).
Hatta, M., & Said Musnadi, M. (2017). The Effect of Leadership Style, Teamwork and Compensation on Employee Performance of PT PLN (Persero) Aceh Region. Volume, 1, 2199–2302.
Ilham Sugiri. (2017). Pengaruh Budaya Organisasi dan Gaya Kepemimpinan terhadap Kinerja Karyawan dengan Mediasi Kepuasan Kerja dan Komitmen Organisasi. Interdisciplinary Postgraduate Student Conference 3 Rd.
Infantri, C. B., Ginting, G., & Asih, D. (2024). The Effect of Work From Home, Work Motivation and Job Satisfaction on Employee Performance. Jurnal Pendidikan Ekonomi (JURKAMI), 9(1), 154–165.
Jamilus, J., & Heryanto, H. (2019). The Effect of Competence, Communication & Motivation on Employee Performance in People’s Welfare Regional Secretariat of Padang City, Indonesia. Archives of Business Research, 7(5).
Jeffrey, I., & Dinata, M. H. (2017). The effect of work motivation, work discipline, and competence on employee performance. International Journal of Current Advanced Research, 6(11), 7301–7307.
Jusmin, A., Said, S., Bima, M. J., & Alam, R. (2016). Specific determinants of work motivation, competence, organizational climate, job satisfaction and individual performance: A study among lecturers. Journal of Business and Management Sciences, 4(3), 53–59.
Muhti, A. F. E., Sunaryo, H., & Khoirul, M. (2017). Pengaruh kerjasama Tim dan kreativitas terhadap kinerja karyawan UD. Agro Inti Sejahtera Jember, 6(4), 114–125.
Mulyanto, J. A. (2015). Influence of discipline, working environment, culture of organization and competence on workers’ performance through motivation, job satisfaction (study in regional development planning board of Sukoharjo Regency). Regulation, 7(36), 86–95.
Munandar, T., Musnadi, S., & Utami, S. (2020). Determinant of job satisfaction with burnout as a mediation and teamwork as a moderation: Study in Bank Indonesia. International Journal of Business Management and Economic Review, 3(1), 198–218.
Musinguzi, C., Namale, L., Rutebemberwa, E., Dahal, A., Nahirya-Ntege, P., & Kekitiinwa, A. (2018). The relationship between leadership style and health worker motivation, job satisfaction and teamwork in Uganda. Journal of Healthcare Leadership, 21–32.
Navajas-Romero, V., Ceular-Villamandos, N., Pérez-Priego, M. A., & Caridad-López del Río, L. (2022). Sustainable human resource management the mediating role between work engagement and teamwork performance. Plos One, 17(8), e0271134.
Octavia, D. H., & Budiono, B. (2021). Pengaruh teamwork terhadap kinerja karyawan melalui job satisfaction. Jurnal Ilmu Manajemen, 9(3), 954–965.
Otache, I. (2019). The mediating effect of teamwork on the relationship between strategic orientation and performance of Nigerian banks. European Business Review, 31(5), 744–760.
Pancasila, I., Haryono, S., & Sulistyo, B. A. (2020). Effects of work motivation and leadership toward work satisfaction and employee performance: Evidence from Indonesia. The Journal of Asian Finance, Economics and Business, 7(6), 387–397.
Phulpoto, N. H., Xi, W., Memon, S., & Phulpoto, S. (2023). Teamwork and its impact on employee performance mediated by job satisfaction: A comprehensive study of services sector of Pakistan. Journal on Innovation and Sustainability RISUS, 14(3), 21–31.
Popoola, S. O., & Farukuoye, M. A. (2017). Influence of job satisfaction, need achievement and team work on work performance of staff in academic libraries in South West, Nigeria. Information Impact: Journal of Information and Knowledge Management, 8(4), 77–98.
Pranata, J. A., Hendrawan, S., Riyanto, M. R. P., & Gunadi, W. (2022). The effect of work-life balance and work motivation towards intention to work from home in the future with job satisfaction as a mediator. Revista de Cercetare Si Interventie Sociala, 78, 7.
Quines, L. A., & Nino, A. V. (2023). The mediating effect of teamwork on the relationship between work attitude and job satisfaction of teachers. European Journal of Education Studies, 10(5).
Quines, L. A., & Piñero, M. Y. (2022). The mediating effect of job satisfaction on the relationship between team work skills and work values of teachers. European Journal of Education Studies, 9(11).
Renyut, B. C., Modding, H. B., Bima, J., & Sukmawati, S. (2017). The effect of organizational commitment, competence on Job satisfaction and employees performance in Maluku Governor’s Office.
Resnadita, N. (2020). Pengaruh pemberdayaan karyawan, kerja tim, dan pelatihan terhadap kepuasan kerja. Jurnal Ilmu Manajemen, 8(3), 813–817.
Riyanto, S., Endri, E., & Herlisha, N. (2021). Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement. Problems and Perspectives in Management, 19(3), 162.
Robbins, S. P., & Timothy A. Judge. (2015). Perilaku Organisasi (Edisi 16). Salemba Empat.
Sanyal, S., & Hisam, M. W. (2018). The impact of teamwork on work performance of employees: A study of faculty members in Dhofar University. IOSR Journal of Business and Management, 20(3), 15–22.
Septiani, D., & Gilang, A. (2017). The Influence of Teamwork on Employee Performance (In State-Owner Enterprise in Bandung, Indonesia). International Journal of Scientific & Technology Research, 6(4).
Suifan, T. S. (2019). The effects of work environmental factors on job satisfaction: The mediating role of work motivation. Verslas: Teorija Ir Praktika/Business: Theory and Practice, 20, 456–466.
Tone, K. (2018). Examining the moderating effect of work motivation on the lecturer performance: A contribution to organizational commitment and competence. Research in Business and Management, 5(2), 1.
Wanyeki, M. N., Maina, C. W., Sanyanda, J. N., & Kiiru, D. (2019). Impact of Teamwork on employee performance: study of faculty members in Kenyatta University. Journal of Human Resource and Leadership, 4(1), 1–8.
Ye, Z., Liu, H., & Gu, J. (2019). Relationships between conflicts and employee perceived job performance: Job satisfaction as mediator and collectivism as moderator. International Journal of Conflict Management, 30(5), 706–728.
Zaman, R. A., & Zulganef, Z. (2023). Effect of work motivation and job satisfaction on employee performance (Case study at Islamic bank of BJB Jakarta). International Journal of Global Operations Research, 4(1), 1–12.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Muhamad Masri, Emma Rianti, La Hatani, Juharsah
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).