Optimalisasi Kinerja Pegawai pada Bimbingan Manasik Akbar Kementerian Agama Kota Cimahi 2024
DOI:
https://doi.org/10.15575/mjhu.v4i2.51315Abstract
Penelitian ini bertujuan menganalisis faktor individu, psikologis, dan organisasi dalam optimalisasi kinerja pegawai Penyelenggaraan Haji dan Umrah pada pelayanan bimbingan manasik haji akbar di Kementerian Agama Kota Cimahi tahun 2024. Penelitian menggunakan metode studi kasus dengan pendekatan kualitatif melalui wawancara, observasi, dan dokumentasi. Hasil menunjukkan kompetensi, pengalaman, dan disiplin pegawai meningkatkan efektivitas layanan. Faktor psikologis berupa motivasi dan sikap tanggung jawab mendorong kinerja, sedangkan dukungan organisasi melalui fasilitas, kepemimpinan, dan pembagian kerja memperkuat produktivitas. Ketiga faktor tersebut saling melengkapi sehingga tercipta layanan manasik yang informatif, komunikatif, dan dekat dengan calon jemaah.
Downloads
Published
How to Cite
Issue
Section
Citation Check
License
Authors who publish articles in Mabrur: Journal of Hajj and Umra agree to the following terms:
- Authors retain copyright of the article and grant the journal right of first publication with the work simultaneously licensed under a CC-BY-SA or The Creative Commons Attribution–ShareAlike License.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
