Communication and Interpersonal Skills in Decision-Making: Imperatives for the Digital Workplace

Abstract

This study explores the role of communication and interpersonal skills in enhancing decision-making within contemporary and digital workplaces. Drawing on global theories and contextualized to Indonesian organizations, the research highlights how empathy, clarity, feedback, and cultural intelligence support collaborative and effective leadership. In hybrid environments, digital communication challenges relational depth, making emotional intelligence and adaptive strategies essential. Cultural norms such as musyawarah and gotong royong further shape communication styles in Indonesia. The study proposes a refined framework integrating relational, emotional, and contextual fluency, offering practical insights for leadership development, organizational strategy, and inclusive decision-making in culturally diverse settings.