Manajemen Pelayanan Haji Ramah Lansia Melalui Aplikasi Saudi Visa Biometric
DOI:
https://doi.org/10.15575/mjhu.v3i2.38780Abstract
Penelitian ini bertujuan untuk mengetahui bagaimana strategi pelayanan, sumber daya manusia dan sistem pelayanan dengan merujuk pada model service triangle. Penelitian ini menggunakan pendekatan paradigma konstruktivisme. Metode deskriptif dan teknik pengumpulan data wawancara, observasi dan dokumentasi. Hasil penelitian di Seksi Penyelenggaraan Haji dan Umrah Kementerian Agama Kabupaten Bandung melakukan strategi pelayanan dengan melakukan sosialisasi kepada jemaah, sosialisasi kepada KBIHU dan menampung permasalahan. Sumber daya manusia sudah mengikuti bimtek untuk memenuhi pelayanan yang profesional serta sesuai dengan SOP, sistem pelayanan permohonan visa haji dan umrah melalui aplikasi visa memudahkan lansia dalam proses permohonan visa secara online.
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- 2024-09-30 (2)
- 2025-04-24 (1)
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