PERAN KOMUNIKASI INTERPERSONAL DALAM MENINGKATKAN PENGETAHUAN PEMOHON PASPOR (Studi Pada Petugas Imigrasi Kelas I TPI Kota Padang)


Lany Puspa Sari(1*), Elva Rona Ningroem(2), Asrinaldi Asrinaldi(3)

(1) Magister Ilmu Komunikasi Fakultas Ilmu Sosial dan Politik Universitas Andalas Padang, Indonesia
(2) Magister Ilmu Komunikasi Fakultas Ilmu Sosial dan Politik Universitas Andalas Padang, Indonesia
(3) Magister Ilmu Komunikasi Fakultas Ilmu Sosial dan Politik Universitas Andalas Padang, Indonesia
(*) Corresponding Author

Abstract


The role of interpersonal communication in public services is very important to support the quality of public services in each agency, especially in government agencies. With the optimal role of interpersonal communication in public service, the information conveyed by communicators to communicants regarding knowledge and understanding of procedures or the process of making passports, will make the service process effective. This study used descriptive qualitative method. From the research conducted, conclusions have been drawn, interpersonal communication that occurs between the officers of the Immigration Office and passport maker, is well established, where the passport maker can understand and understand the information related to the passport-making process, which starts with registering online using the application and inputting data based on the applicant's NIK, then set a date choice for the collection of materials as well as the schedule of interviews and photos. The applicant also easily knows how much it will take to arrange a passport and how long it will take to get a passport book.


Keywords


Interpersonal Communication, Communicator, Communicative.

Full Text:

PDF

References


Devito, J. A. (1997). Komunikasi Antarmanusia. Jakarta: Profesional Books.

Griffin, E. M. (2006). A First Look of Communication Theories. New York: McGraw Hill.

Hardiyansyah. (2015). Komunikasi Pelayanan Publik; Konsep dan Aplikasi. Yogyakarta: Gava Media.

Muhammad, A. (2004). Komunikasi Organisasi. Jakarta: PT. Bumi Aksara.

Putra, F. (2012). New Public Governance. Malang: UB Press

Siagian, S. P. (2001). Kerangka Dasar Ilmu Administrasi. Jakarta: PT. Rineka Cipta

Undang- Undang Republik Indonesia Nomor 25 Tahun 2009 Tentang Pelayanan Publik.




DOI: https://doi.org/10.15575/jispo.v9i1.4641

Refbacks

  • There are currently no refbacks.




Copyright (c) 2019 JISPO : Jurnal Ilmu Sosial dan Ilmu Politik



________________________________________________________________________

P - ISSN : 2303-3169

E - ISSN : 2579-3098


JISPO is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.>

 

Published by : Fakultas Ilmu Sosial dan Ilmu Politik UIN Sunan Gunung Djati Bandung

Flag Counter

 

View My Stats