Main Article Content
Abstract
Teacher conflict is a significant organizational issue in schools because it can influence teacher well-being, professional collaboration, and institutional effectiveness; however, limited research has simultaneously examined sources of conflict, types of conflict, and conflict management strategies in Islamic elementary schools across regional contexts. This study aimed to investigate the sources and types of conflict and to analyze the strategies used by teachers to manage conflict in suburban and urban Islamic elementary schools. A convergent mixed-methods design was employed involving 124 teachers in Makassar, Indonesia, consisting of 70 teachers from suburban schools and 54 teachers from urban schools. Quantitative data were analyzed using descriptive statistics and independent-samples t-tests, while qualitative data were collected through Focus Group Discussions to explore teachers’ experiences and perceptions of conflict. The quantitative findings revealed no statistically significant difference between suburban and urban teachers in overall sources of conflict (t = -0.57, p = .570), indicating comparable levels of perceived organizational tension. Significant differences were found in process conflict (t = -2.04, p = .044) and conflict management strategies (t = -21.51, p < .001), with urban teachers reporting stronger use of structured conflict management practices. Qualitative findings showed that suburban conflict was primarily associated with limited resources, workload pressures, and overlapping responsibilities, whereas urban conflict was more closely related to miscommunication, interpersonal tensions, and unclear work procedures. This study contributes an integrative framework for understanding how conflict emerges, manifests, and is managed within Islamic school organizations.
Keywords
Article Details
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References
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References
Abaide, A. S. A., & Razi, O. (2026). Job Satisfaction, Self-Efficacy, and Motivational Teaching Strategies as Drivers of Sustainable Higher Education: A Cross-Sectional Study of University English Language Instructors in Libya. Sustainability, 18(7), 3330. https://doi.org/10.3390/su18073330
Allen, C. D., & Heredia, S. C. (2021). Reframing organizational contexts from barriers to levers for teacher learning in science education reform. Journal of Science Teacher Education, 32(2), 148–166. https://doi.org/10.1080/1046560X.2020.1794292
Aliyu, B. B., & Rabiu, U. M. (2018). Conflicts and Conflict Management in Primary Schools of Kaura Local Government Area of Kaduna State. Education Quarterly Reviews, 1(2), 89–95. Retrieved from https://eric.ed.gov/?id=EJ1311269
Almost, J. (2016). Managing and mitigating conflict in healthcare teams: An integrative review. Journal of Advanced Nursing, 72(7), 1490–1505. https://doi.org/10.1111/jan.12903
Aryeh-Adjei, A. A., Abutiate, J. C., Kutame, L. C., & Atterh, B. N. (2026). Leadership Strategies for Conflict Management in Ghana’s Public Basic Education Sector. Contemporary Education Dialogue, 23(1), 65-93. https://doi.org/10.1177/09731849251405934
Bakla, A. (2020). A mixed-methods study of feedback modes in EFL writing. Language Learning and Technology, 24(1), 107–128. https://doi.org/10.125/44712
Ball, S. J. (2003). The teacher's soul and the terrors of performativity. Journal of Education Policy, 18(2), 215–228. https://doi.org/10.1080/0268093022000043065
Balay, R. (2006). Conflict Management Strategies of Administrators and Teachers. Asian Journal of Management Cases, 3(1), 5–24. https://doi.org/10.1177/097282010500300103
Behfar, K. J., Peterson, R. S., Mannix, E. A., & Trochim, W. M. K. (2008). The critical role of conflict resolution in teams: A close look at the links between conflict type, conflict management strategies, and team outcomes. Journal of Applied Psychology, 93(1), 170–188. https://doi.org/10.1037/0021-9010.93.1.170
Bridwell-Mitchell, E. N., & Sherer, D. G. (2017). Institutional complexity and policy implementation: How underlying logics drive teacher interpretations of reform. Educational Evaluation and Policy Analysis, 39(2), 223–247. https://doi.org/10.3102/0162373716677567
Carmines, E. G., & Zeller, R. A. (1979). Reliability and Validity Assessment. Thousand Oaks: SAGE Publications.
Chen, J. (2024). Reimaging teacher resilience for flourishing. The Asia-Pacific Education Researcher, 33(6), 1363–1372. https://doi.org/10.1007/s40299-023-00810-5
Cheng, Z., Yang, F., & Zhu, C. (2026). Understanding teacher workload in blended learning: Insights through the Job Demands-Resources model. Electronic Journal of e-Learning, 24(1). https://doi.org/10.34190/ejel.24.1.4465
Cooney, J. W., & Cohen, M. I. (2024). Multiple logics of curriculum leadership: How a large public school district manages institutional complexity. Educational Administration Quarterly, 60(1), 74–114. https://doi.org/10.1177/0013161X231217987
Creswell, J. W., & Plano-Clark, V. L. (2007). Designing and conducting mixed methods research. Thousand Oaks: SAGE Publications.
Creswell, J. W., Clark, P., Gutmann, V. L., & Hanson, W. (2003). Advanced mixed methods research designs. In A. Tashakkori & C. Teddlie (Eds.), Handbook on mixed methods in the behavioral and social sciences (pp. 209–240). Thousand Oaks: SAGE Publications.
Daft, R. L. (2011). Management (10th edition). Ohio: South-Western College Pub.
de Winter, J. C. F. (2019). Using the Student’s t-test with extremely small sample sizes. Practical Assessment, Research, and Evaluation, 18(1). https://doi.org/10.7275/e4r6-dj05
Datnow, A. (2018). Time for change? The emotions of teacher collaboration and reform. Journal of Professional Capital and Community, 3(3), 157–172. https://doi.org/10.1108/JPCC-12-2017-0028
Desouky, D., & Allam, H. (2017). Occupational stress, anxiety and depression among Egyptian teachers. Journal of Epidemiology and Global Health, 7(3), 191–198. https://doi.org/10.1016/jjegh.2017.06.002
Diehl, D. K., & Golann, J. W. (2023). An integrated framework for studying how schools respond to external pressures. Educational Researcher, 52(5), 296–305. https://doi.org/10.3102/0013189X231159599
Draft, R. L., & Steers, R. M. (1986). Organizations: A Micro-Macro Approach. Chicago: Scott Foresman & Co.
du Plessis, A., & Cain, G. (2017). Exploring perceived sources of conflict among educators in three Eastern Cape schools. Journal of Education (University of KwaZulu-Natal), 70, 1–23. https://journals.ukzn.ac.za/index.php/joe/article/view/550
Floress, M. T., Jenkins, L. N., Caldwell, S., & Hampton, K. (2024). Teacher stress and self-efficacy relative to managing student behavior. Contemporary School Psychology, 28(2), 257–269. https://doi.org/10.1007/s40688-022-00439-z
Forero, C. G. (2014). Cronbach’s Alpha. In A. C. Michalos (Ed.), Encyclopedia of Quality of Life and Well-Being Research (pp. 1357–1359). Springer Netherlands. https://doi.org/10.1007/978-94-007-0753-5
Golann, J. W., & Jones, A. (2024). How principals balance control and care in urban school discipline. Urban Education, 59(1), 31–62. https://doi.org/10.1177/00420859211046824
Göksoy, S., & Argon, T. (2016). Conflicts at schools and their impact on teachers. Journal of Education and Training studies, 4(4), 197-205. https://doi.org/10.11114/jets.v4i4.1388
Guest, G., Namey, E., Taylor, J., Eley, N., & McKenna, K. (2017). Comparing focus groups and individual interviews: Findings from a randomized study. International Journal of Social Research Methodology, 20(6), 693–708. https://doi.org/10.1080/13645579.2017.1281601
Helaluddin, H., Fitriyyah, D., Vonny, S., Tulak, H., Maria, St., & Wijaya, H. (2023). Gen Z Students Perception of Ideal Learning in Post-Pandemic: A Phenomenological Study from Indonesia. International Journal of Educational Methodology, 9(2), 423–434. https://doi.org/10.12973/ijem.9.2.423
Helaluddin, H., Mannahali, M., Purwati, D., Alamsyah, A., & Wijaya, H. (2023). An Investigation into the Effect of Problem-based Learning on Learners’ Writing Performance, Critical and Creative Thinking Skills. Journal of Language and Education, 9(2), Article 2. https://doi.org/10.17323/jle.2023.14704
Helaluddin, Nurhayati, Nadya, N. L., Ismail, G., Guntur, M., & Fransori, A. (2022). The Use of Collaborative Strategies to Improve Students’ Writing Ability and Self-Efficacy: A Mixed Method Study. European Journal of Educational Research, 12(1), 265–280. https://doi.org/10.12973/eu-jer.12.1.265
Ingersoll, R. M. (2018). Understanding teacher shortages: An analysis of teacher supply and demand. Educational Researcher, 47(7), 397–409. https://doi.org/10.3102/0013189X18764561
Jakob, E. A., Steinmetz, H., Wehner, M. C., Engelhardt, C., & Kabst, R. (2022). Like It or Not: When Corporate Social Responsibility Does Not Attract Potential Applicants. Journal of Business Ethics, 178(1), 105–127. https://doi.org/10.1007/s10551-021-04960-8
Jerrim, J., & Sims, S. (2022). School accountability and teacher stress: International evidence from the OECD TALIS study. Educational Assessment, Evaluation and Accountability, 34(1), 5–32. https://doi.org/10.1007/s11092-021-09360-0
Jordan, P. J., & Troth, A. C. (2004). Managing Emotions During Team Problem Solving: Emotional Intelligence and Conflict Resolution. In Emotion and Performance. Florida: CRC Press.
Jubran, A. M. (2017). Organizational Conflict among Teachers and the Principal’s Strategies of Dealing with It from the Teachers’ Perspective in Schools of Jordan. Journal of Education and Learning, 6(1), 54–71. https://doi.org/10.5539/jel.v6n1p54
Kariou, A., Koutsimani, P., Montgomery, A., & Lainidi, O. (2021). Emotional labor and burnout among teachers: A systematic review. International Journal of Environmental Research and Public Health, 18(23), 12760. https://doi.org/10.3390/ijerph182312760
Kronthaler, F. (2023). The Test for a Difference Between Group Means or Independent Samples t-Test. In F. Kronthaler (Ed.), Statistics Applied with Excel: Data Analysis Is (Not) an Art (pp. 171–181). Springer. https://doi.org/10.1007/978-3-662-64319-8
Lampert, B., & Hornung, S. (2025). How resources at work influence surface acting and emotional exhaustion: A longitudinal study in human service professions. International Journal of Stress Management, 32, 163–177. https://doi.org/10.1037/str0000353
Makaye, J., & Ndofirepi, A. P. (2012). Conflict Resolution between Heads and Teachers: The Case of 4 Schools in Masvingo Zimbabwe. Greener Journal of Educational Research, 2(4), 105–110. https://doi.org/10.15580/GJER.2012.4.102412131
Malhotra, N., Zietsma, C., Morris, T., & Smets, M. (2021). Handling resistance to change when societal and workplace logics conflict. Administrative Science Quarterly, 66(2), 475–520. https://doi.org/10.1177/0001839220962760
Malinen, O. P., & Savolainen, H. (2016). The effect of perceived school climate and teacher efficacy in behavior management on job satisfaction and burnout: A longitudinal study. Teaching and Teacher Education, 60, 144–152. https://doi.org/10.1016/j.tate.2016.08.012
Mun, J., Mun, K., & Kim, S.-W. (2015). Exploration of Korean Students’ Scientific Imagination Using the Scientific Imagination Inventory. International Journal of Science Education, 37(13), 2091–2112. https://doi.org/10.1080/09500693.2015.1067380
Niu, H. (2025). Navigating professionalism and industrial advocacy: Representations of teacher unions in New Zealand’s mainstream media. New Zealand Journal of Educational Studies, 60, 599–614. https://doi.org/10.1007/s40841-025-00402-5
Nyumba, T. O., Wilson, K., Derrick, C. J., & Mukherjee, N. (2018). The use of focus group discussion methodology: Insights from two decades of application in conservation. Methods in Ecology and Evolution, 9(1), 20–32. https://doi.org/10.1111/2041-210X.12860
O’Farrell, P., Fitzsimons, S., Furlong, C. & Scully, C. (2026). Layers of strain: An ecological perspective on teacher burnout in Ireland. British Educational Research Journal, 52, 1554–1573. https://doi.org/10.1002/berj.70097
Owan, V. J. (2018). Conflict management strategies and secondary school teachers’ job effectiveness in Obubra Local Government Area of Cross River State, Nigeria. B.Ed. Project, University of Calabar, Available at SSRN: https://ssrn.com/abstract=3327406
Owens, R., & Valesky, T. (2014). Organizational Behavior in Education: Leadership and School Reform (11th edition). London: Pearson.
Robbins, S. P. (2018). Organizational Behavior (16th Edition). Delhi: Pearson India.
Saiti, A. (2015). Conflicts in schools, conflict management styles and the role of the school leader: A study of Greek primary school educators. Educational Management Administration & Leadership, 43(4), 582–609. https://doi.org/10.1177/1741143214523007
Schneeberger McGugan, K., Horn, I. S., Garner, B., & Marshall, S. A. (2023). Even when it was hard, you pushed us to improve: Emotions and teacher learning in coaching conversations. Teaching and Teacher Education, 121, 103934. https://doi.org/10.1016/j.tate.2022.103934
Shanka, E. B., & Thuo, M. (2017). Conflict Management and Resolution Strategies between Teachers and School Leaders in Primary Schools of Wolaita Zone, Ethiopia. Journal of Education and Practice, 8(4), 63–74. Retrieved from https://www.iiste.org/Journals/index.php/JEP/article/view/35449/
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